DePaula Ford - Service Center

They were willing to put on my license plates to which I'm grateful. Great job on the state inspection. I'm grateful. Great job on the state inspection. More

Excellent service ! Lenny was kept me informed and saw to my service all along the way Lenny was kept me informed and saw to my service all along the way More

Another great experience with Depaula Ford’s service department. Chance was friendly, helpful and had us on our way a half hour earlier than we expected. Thank you Chance! We definitely recommend this d department. Chance was friendly, helpful and had us on our way a half hour earlier than we expected. Thank you Chance! We definitely recommend this dealership’s service department. More

Qasim Dawood the finance manager is not trustworthy. He told me I would be able to use my final service in my lease contract, on the day of expiration, which ended up not being true, costing me 1 servic He told me I would be able to use my final service in my lease contract, on the day of expiration, which ended up not being true, costing me 1 service visit. When I purchased the vehicle, negotiating a new service contract was a headache, and was made even more difficult by him telling me about a "rebate", only to later say it was not a rebate. I'll never return to Depaula, other than to use my purchased service appointments (1 of which I was forced to use the day I purchased my vehicle. More

Chance kept me up to date with the servicing. I had suspension work done to eliminate creaking and that was fixed. I had suspension work done to eliminate creaking and that was fixed. More

Very nice and accommodating. Service was completed in an acceptable amount of time. Great customer service. Service was completed in an acceptable amount of time. Great customer service. More

Very happy with the service and service rep. No stress visit. Every thing worked out well. No stress visit. Every thing worked out well. More

Lenny was great! He kept me informed the entire time about the service on my Escape. He kept me informed the entire time about the service on my Escape. More

My vehicle was there for 7 days and the problem wasn’t fixed and the recall wasn’t addressed. fixed and the recall wasn’t addressed. More

So far so good. Came here after having a bad experience at Wally's Ford in East Greenbush. DePaula's is definitely professional and friendly. Service was excellent. Came here after having a bad experience at Wally's Ford in East Greenbush. DePaula's is definitely professional and friendly. Service was excellent. I'll be back soon fir tires. More