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DePaula Ford - Service Center

Albany, NY

4.6
2,708 Reviews

2,708 Reviews of DePaula Ford - Service Center

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May 12, 2023

Lenny was knowledgeable, efficient and expert. He made the process a pleasure. Lenny was knowledgeable, efficient, and expert throughout the process. I will be back to DePaula for all my servicing More

by krobert13
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lenny Farnam
May 11, 2023

Service department was very fast and professional in rectifying an issue. This service greatly exceeded expecatations! More

by Maxwell.Mincher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Halse
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2023

I thought topping off fluids would be included in the but washer fluid was empty today. More

by mtessier75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shuhab Noory
May 10, 2023

Lenny kept me informed pleasant and took care of recall that I kept getting letters on even though it was done More

by NJMCCLEARNEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2023

Very helpful and friendly He,s a credit to your dealership and very informative and knowledgeable More

by SEPTEIN
Recommend Dealer
Yes
Employees Worked With
Chance
May 10, 2023

They were cautious with my rig and honest with repairs that were not needed. And quick service! More

by nadjapalenzuela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Truck center service department. John and Jeff
May 10, 2023

Luis was great at what he does. Friendly and helpful. Does not try to sell ne anything I don't need. More

by SHOE2332
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
May 10, 2023

Outstanding service and professional, knowledgeable employees. They keep you informed every step and the work gets completed on time or ahead of when they say. More

by sclouth952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2023

Whenever I have a question Lenny takes care of it & explains it, he's very helpful, I'm on my 7th vehicle from this location I honestly stay because Lenny is in service, he literally always looks out f More

by theshufelts3
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lenny Farnam
May 10, 2023

Lenny was great from the moment I pulled in. Very friendly and courteous. Also, my wait wasn't as long as originally thought, so it was a pleasant surprise. I really, very pleased with my ser More

by maggiemae63
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
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