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DePaula Ford - Service Center

Albany, NY

4.6
2,804 Reviews

2,804 Reviews of DePaula Ford - Service Center

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July 17, 2023

Excellent professional customer. Service They had no problem explaining to me in detail about what's going on with my vehicle? More

by nasif123phillips
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 16, 2023

Very quick and professional. Did a great job and answered all of my questions in great detail. More

by Karyn.watt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance Guild
July 15, 2023

We was have a appointment for key and programming, but when we was there they've said we don't have a key so you have to prepay for the key we ordered after order. We will call you then you can come and w More

by ameerhamzagt
Recommend Dealer
No
Jul 15, 2023 -

ameerhamzagt responded

That was not good just waisted my time

July 15, 2023

The staff in service are straightforward and keep you appraised of everything. No problems ever. Lenny is the guy who I usually deal with. Good representative for De Paula. More

by pgeleta62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 15, 2023

It was nice to see some snacks back in the waiting room. Service was very good. More

by MARTHABONAPARTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 14, 2023

Depaula is a good dealership. I appreciate there quality service and mechanical opinion. There efficiency is appreciated by this customer . More

by daltoniiicharles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2023

Lenny is the best service advisor great asset to your dealership 5 star services a plus More

by JERRYGUNDLACH549
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2023

Great experience, first time I ever had a service on a newer vehicle will definitely be Back. Great service More

by scott.simpson0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2023

They always come through when I need them. Each time I come for service they give me more than I ask for. More

by ZIM4036
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2023

This dealership is always very helpful and very timely in getting my vehicle in and doing an excellent job as well as letting me know what recommendations they have More

by Atm1014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracie Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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