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DePaula Ford - Service Center

Albany, NY

4.6
2,700 Reviews

2,700 Reviews of DePaula Ford - Service Center

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March 24, 2023

Lenny is definitely the nicest/knowledgeable and easy to talk to service person I’ve ever dealt with, Give the guy a raise . More

by Bobc429
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 24, 2023

Lincoln dealerships are always so accommodating and willing to provide great service upon every visit in for service. I appreciate this experience, and I'm willing to refer a friend to purchase a Linc More

by IMDD37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 24, 2023

Very satisfied with the services performed. Chance is an outstanding employee and should get a raise. More

by Sarge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 23, 2023

Spectacular customer service, great work, super quick. I came in for inspection and recall item. Staff were very attentive and made me feel valued as a customer. More

by ADBONILLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 23, 2023

Service was great. Explain everything that was done and always kept me informed of what was going on More

by Jeffreyhowland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 22, 2023

Always a great experience at Depaula Ford! Their service team is awesome and always ensures fast and easy service! More

by mburbank1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Qasim Dawood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance in service - 5 stars
March 20, 2023

Love the pick up and drop off service! Communication with service person was good and I appreciate the extra time taken to provide cost effective options. More

by Mengel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
March 19, 2023

Good Service team at DePaula. Easy to schedule, vehicle was ready as promised. Keep up the good work. More

by DW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 19, 2023

Chance was great. He kept his promise and I appreciate that so much. He did right by me More

by Sotero3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance
March 19, 2023

I Like it. Straightforward quick acting. Kept me posted so I was not worrying about what was going on. More

by Rcappo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance
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