DePaula Ford - Service Center

They were very nice and took us right in without an appointment. Work was done well. appointment. Work was done well. More

Service people were great. I was told the service would take one hour and it took over 5 and 1/2 hours to get my car back. I was told the service would take one hour and it took over 5 and 1/2 hours to get my car back. More

Very quick. Professional service. Everything was done as expected. I would definitely use DePaula again Professional service. Everything was done as expected. I would definitely use DePaula again More

The estimated time my vehicle was to be there was 21-25 days. In actuality, it was there over 8 weeks. The lack of communication regarding changes and delays was frustrating beyond words. And the dealershi days. In actuality, it was there over 8 weeks. The lack of communication regarding changes and delays was frustrating beyond words. And the dealership was less than helpful getting me any kind of loaner vehicle during this, as my rental car coverage through insurance had exceeded the limit weeks before. At least 3 times more parts had to be ordered, and I was never updated with any of this information, nor the delay that ensued to get these new parts. The work was completed adequately, but the lack of communication and numerous delays greatly superseded any satisfaction of the actual work. Leaving me incredibly hesitant to use this dealership for any service or car purchase in the future. More

Lenny is pleasant, respectful, and knowledgeable. He remembers his repeat clients and is very helpful. He remembers his repeat clients and is very helpful. More

Everything was great. Done on time. Everyone was very nice and helpful. Technician was very knowledgeable and advised me on everything fone Done on time. Everyone was very nice and helpful. Technician was very knowledgeable and advised me on everything fone More

They are great to work and very proactive and extremely caring. They make it pleasant. caring. They make it pleasant. More

Did not fix the problem. I dont need 15 words to clearly state the problem I dont need 15 words to clearly state the problem More

The service staff, especially Lenny Farnum, was knowledgeable, professional and respectful. Repairs were made in a timely manner. I think the waiting area furniture could use some updating. knowledgeable, professional and respectful. Repairs were made in a timely manner. I think the waiting area furniture could use some updating. More

Pricing is very high. Was very pleased with serviceman Lenny. He was very helpful with trying to explain to us. Was very pleased with serviceman Lenny. He was very helpful with trying to explain to us. More