DePaula Ford - Service Center

I worked only with Chance and he took good care of me however the shop didn't remember to reset the change oil soon reminder , I don't notice it until I started the car the next day. I don't know how to however the shop didn't remember to reset the change oil soon reminder , I don't notice it until I started the car the next day. I don't know how to reset it . More

Very disappointed with my experience with the Service Dept. The part I needed was back-ordered and I know that's not DePaula's fault but the lack of communication was outrageous. A week went by when we w Dept. The part I needed was back-ordered and I know that's not DePaula's fault but the lack of communication was outrageous. A week went by when we were under the impression that my car was getting worked on only to find out that it hadn't been touched. I had to call to find this out. I was not called when the part came in, either. My EV was out of commission for a month, again it was a supply chain issue but it's not that hard to pick up the phone to call me and keep me updated. More

Chance was awsome, I would deal with anytime. Got me in and right out. Thank you Got me in and right out. Thank you More

Very cordial and professional service team. Lots of offerings to make the experience easier on the customer. Well done. Lots of offerings to make the experience easier on the customer. Well done. More

Work performed was fine. No way an oil and air filter change should take 1:45. Crazy. No way an oil and air filter change should take 1:45. Crazy. More

Everyone was nice and the work was done quickly so I didn’t have to wait long. didn’t have to wait long. More

Always a great experience. The service advisor was courteous, knowledgeable and polite. My vehicle was completed earlier than promised. The service advisor was courteous, knowledgeable and polite. My vehicle was completed earlier than promised. More

Amazing parts department! !! They go above and beyond for their customers! We like them lots! !! They go above and beyond for their customers! We like them lots! More

Happy with the service . It took some time and phone calls to get the truck in for diagnosis . Truck was drivable ,but had a power loss. I wish they would have let me kn It took some time and phone calls to get the truck in for diagnosis . Truck was drivable ,but had a power loss. I wish they would have let me know when specifically they could diagnose , i could have got by with driving it for another week. I can see why they were struggling to get things finished, parts delays & a large amount of work to do. With all the stress they were under ,they were still professional & polite on the phone each time i called . I limited that to once a week. More

Jason and the team went above and beyond in providing excellent customer service. Proud to be a DePaula Ford customer. excellent customer service. Proud to be a DePaula Ford customer. More