DePaula Ford - Service Center

Customer service was polite and efficient. A ride from and to the dealership was perfect. A ride from and to the dealership was perfect. More

Tried his best to get me out of there as soon as possible knowing I had some where to be knowing I had some where to be More

It was very easy to set up service for my vehicle and the service was quick! service was quick! More

Never have an issue at Depaula Ford and Louis is the best service advisor I’ve worked with. Quality work and fair pricing. Customer service and care for your issues and vehicle are outstanding! service advisor I’ve worked with. Quality work and fair pricing. Customer service and care for your issues and vehicle are outstanding! More

Lenny was very cordial. He explained everything completely to me. I would definitely recommend the service department at DePaula. He explained everything completely to me. I would definitely recommend the service department at DePaula. More

It was great got me in quickly. Everything was was done great very xxxx full thank you Everything was was done great very xxxx full thank you More

Luis was great! He got me in and out quickly without any hassle and didn’t try to upsell me on anything. A completely stress-free visit. Highly recommend He got me in and out quickly without any hassle and didn’t try to upsell me on anything. A completely stress-free visit. Highly recommend More

Lenny was quick, polite, and efficient. The recall was done in the amount of time that was stated. I didn’t realize the safety inspection sticker had expired and they took care of that very The recall was done in the amount of time that was stated. I didn’t realize the safety inspection sticker had expired and they took care of that very efficiently. More

The person I worked with Jared extremely nice. ...awesome guy... With that said I brought my car in on 3 separate occasions (though you only have documentation of one I do have phone records to sh ...awesome guy... With that said I brought my car in on 3 separate occasions (though you only have documentation of one I do have phone records to show it was there 2 other times after initial visit) The first time I brought it I brought in for the lights on the car and I said the lights came on after the car was not steering properly and the steering wheel would almost do a 360 when pulling into parking space. Ok so I dropped car off and you had for a couple days to tell me it was just a battery. That didn't make sense to me because not sure what a battery had to do with steering and in addition I had receipt that I got a new battery not that long ago from triple a. But none the less I changed it and you guys mentioned that if something was serious lly wrong with car you wouldn't be able to reset the lights that came on. So I paid my bill and literally within an hour of picking up my son from daycare lights on yet again and steering not working. I brought it in 2 other times and one time was brought into shop when head mechanic told me same thing. It's just lights come on and if it was serious they would not be able to reset. However if it was a steering problem it would be much more expensive work. So then that brings me to other day yet again the steering went completely out so I brought back to you guys. My issue is you charge me for a battery I didn't need ( that was not issue) brought car after this last time 4 times to finally be told it was steering. At that point in decided to have it towed out of there and you guys charged me a 150 diagnostic fee???... not only that but then I called to ask if car was put back together..told yes..guys who went to tow it well guess what not ready til following day. To add insult to injury whoever put car back together didn't tighten up many of bolts and car rattled it's way out. Honestly i feel bad saying this but really awful experience...minus Jared who gave great customer service More

Lenny was quick, efficient and great as always. Both the oil change and inspection were completed on time. Both the oil change and inspection were completed on time. More