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DePaula Ford - Service Center

Albany, NY

4.6
2,766 Reviews

2,766 Reviews of DePaula Ford - Service Center

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April 01, 2023

They where very helpful. had good communication about the time frame of when my car would be completed did great work More

by MWKANGELWINGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris in collision she was great!
April 01, 2023

Great Service , with a friendly, helpful staff! Louis goes above and beyond to help his clients.. More

by RaidernanFrank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louis
March 31, 2023

I was very impressed with the service department — and I felt that Lenny in particular went way above and beyond what I’ve come to expect at other car dealerships. He was knowledgeable and professional, and More

by EC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2023

I have found DePaula Ford to be more customer oriented than others. The service department has been outstanding. More

by PACKY.MCGRAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayson Newell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2023

Jeff was an amazing salesman. Very good job. No pressure I love doing business with you guys. More

by mpouchie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Halse
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2023

Chance and the Ford service team work hard to please their customers. They did a good job! More

by HC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance
March 30, 2023

The staff in service seem to be hard working and work within my time needs. Very good service. More

by Vfarina62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2023

Service has been hot and cold. Sales side not so much. Completely screwed up my extended warranty and service plan. More

by KEN2030BR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 29, 2023

Got me in fast with an appointment and out fast with the service. Kudos to Luis Correa. More

by MLEVERNOIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa - 5 Stars
March 29, 2023

Bought a certified preowned truck with a few problems. They did not catch before selling it called service. Got the truck rating and problems rectified very happy and impressed. More

by operations0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
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