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DePaula Ford - Service Center

Albany, NY

4.6
2,698 Reviews

2,698 Reviews of DePaula Ford - Service Center

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October 29, 2022

Excellent customer service. Was able to get an appointment right away. Easy to schedule and convienient More

by rkong82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Bissonette
October 29, 2022

Great service department. Work was done properly and on time. Friendly and efficient staff. Kept informed along the way. More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Bissonette
October 28, 2022

Have worked with David in the service department before. He presents himself in a exceptionally professional manner and I've always had good experiences with him. More

by C-CACCIOTTI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
October 28, 2022

They are very efficient, and timely when they tell you something it is very accurate. More

by P.dame1121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harold, Ron Bissonette
October 28, 2022

Good experience. Good customer service. Fast response. Vehicle is good as new. I would use again. More

by Toddlansley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Bissonette
October 27, 2022

Great work, professional and courteous staff. They covered all the bases and it didn’t hurt. More

by Franceslight3up
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Bissonette
October 27, 2022

Had my Vett painted and it's starting to peel. Bought a truck with multiple problems More

by tmasonry111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Qasim Dawood
3.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Dwyer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tracie Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Restino. Good man!, Ron Bissonette
October 26, 2022

DePaula ford was very accommodating. They fixed my rear parking sensor and kept good communication though out the service. More

by Clyn1688
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 26, 2022

Outstanding customer service, professional, I’ve never used a dealership for repair or oil changes but I will definitely use DePaula Ford going forward! Excellent team More

by OU812BELLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Bissonette
October 25, 2022

There were delays due to waiting for parts etc, but I was assured that my vehicle was in good hands and so far so good. Just like new . Staff very courteous and knowledgeable. More

by Sapphire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collision Department, Ron Bissonette
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