DePaula Ford - Service Center

Never a problem with appointments. If you're early, they bring you right in. The service advisor keeps you informed and when they are finished he/she explains the work done and goes If you're early, they bring you right in. The service advisor keeps you informed and when they are finished he/she explains the work done and goes with you to the cashier. More

Took forever to fix my car , every time I called was barely able to speak with anybody and they always seem to have a hard time with “finding my car in the system “ the. When I received my car back they barely able to speak with anybody and they always seem to have a hard time with “finding my car in the system “ the. When I received my car back they had cracked my windshield. Would not recommend going to depaula for anything very unprofessional More

Took 2 hours to get my car while I sat there. Was told 1 1/2. I had to ask why it was taking so long. It sure seemed like it was forgotten about. I’m not a happy camper with you guys. Once bef Was told 1 1/2. I had to ask why it was taking so long. It sure seemed like it was forgotten about. I’m not a happy camper with you guys. Once before the side of my expedition was all scratched down to the bear metal by someone while you where doing a service. I had to bring it in the get repainted. Good thing I had the guy inspect it before they started servicing it. So he saw that there were no scratches when it was brought in. More

Hi the man his name is Jim ,he got us all set up when we arrived, he was very friendly and personable. The service advisor also was very nice ,as always the time it takes seems soooooo long ,but the work wa arrived, he was very friendly and personable. The service advisor also was very nice ,as always the time it takes seems soooooo long ,but the work was fine More

My cars issues were taken care of and running well. Crystal is always so Helpful and explains if there is an issue. Thank You Crystal, Thank You Depaula. Crystal is always so Helpful and explains if there is an issue. Thank You Crystal, Thank You Depaula. More

I had an appointment for an inspection/oil change at 9:00AM, 8/3/22. I arrived at 8:45AM. After already waiting for 1 hr. 10 min., at 9:55AM , I witnessed my vehicle finally being driven in from t 9:00AM, 8/3/22. I arrived at 8:45AM. After already waiting for 1 hr. 10 min., at 9:55AM , I witnessed my vehicle finally being driven in from the outdoor parking lot to the service area. It was almost another hour of waiting, before my service was complete. Waiting almost 2 hours for an inspection/oil change, ( and having an appointment) is ridiculous. More

Customer service is lacking badly. Never received a call back any time I called. Manager is somehow always in a meeting to avoid issues. The service department is obviously a toxic wor Never received a call back any time I called. Manager is somehow always in a meeting to avoid issues. The service department is obviously a toxic work environment; and it bleeds into the customers. Hope you sort that out. Miserable people tend to make everyone around them miserable, too. I feel they should be easy to find. Thank you! More

Brought my 2018 f150 in for cam phaser recall, with times being what they are they were able to get it done in a timely fashion, very satisfied with the repairs. being what they are they were able to get it done in a timely fashion, very satisfied with the repairs. More

Always have great service, always bring my cars there for all required maintenance. Highly recommend all required maintenance. Highly recommend More

They care about making the customer happy! And making sure we get a good deal!! And making sure we get a good deal!! More