DePaula Ford - Service Center

Everyone was very pleasant and professional and service time wait was reasonable i would return for service time wait was reasonable i would return for service More

Swift & Efficient when called upon. Trucks were delivered as promised and work owed being completed promptly. Trucks were delivered as promised and work owed being completed promptly. More

Lenny was very knowledgeable and helpful. I would highly recommend him to others. He was very professional I would highly recommend him to others. He was very professional More

Friendly , helpful, knowledgeable , honest , superior service department staff , always give updates and price estimates , the best service department staff , always give updates and price estimates , the best More

excellent job! Chance was great! He squeezed me in an emergency situation, no matter how busy they were.Thank you! Chance was great! He squeezed me in an emergency situation, no matter how busy they were.Thank you! More

Went in to make an appointment for an oil change and a NYS inspection. Luis got me in right then. Luis and the staff are the greatest NYS inspection. Luis got me in right then. Luis and the staff are the greatest More

Service Dept. Representatives are terrific to work with. Dave gets things moving and completed in a satisfactory manner Representatives are terrific to work with. Dave gets things moving and completed in a satisfactory manner More

My partner had a great experience, and everything was accommodating to the extent possible. Thanks so much accommodating to the extent possible. Thanks so much More

Lenny did a fantastic job and was very supportive throughout the whole process. I would highly recommend him again. throughout the whole process. I would highly recommend him again. More

Bought a new vehicle through DePaula and opted for the service plan. When it came time to get my first service the dealer insisted that I didn’t have the service plan and I had to pay for what I really al service plan. When it came time to get my first service the dealer insisted that I didn’t have the service plan and I had to pay for what I really already bought. The oil change itself took an hour and a half with an appointment. Not sure why I’m making an appointment if it’s going to be an hour and a half anyway. I went home found the receipt for my service plan and called back. Miraculously they were able to see I did have the plan but couldn’t refund me over the phone even though they acknowledged the mistake. So I drove 40 minutes back to depaula where they told me I wouldn’t be getting a refund that day but to look for a check in the mail… not sure why I would have to drive in to get a check in the mail… unless they just hope I don’t go through the pain to waste my time to get my money back. Go to Wally’s and save the headache. More