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DePaula Ford - Service Center

Albany, NY

4.6
2,766 Reviews

2,766 Reviews of DePaula Ford - Service Center

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July 19, 2022

Awesome service Would recommend to others I plan on bringing my car to DePaula Ford For all my service needs More

by Tamibell20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Bissonette
July 19, 2022

Everyone was attentive and very curations. They cleaned my car and had me out earlier than expected More

by IRISHRULE332000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph McKeon
July 17, 2022

Using 15 words in a survey is the most idiotic thing I’ve ever heard of! More

by Nope and nice try
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chance Guild
July 16, 2022

Takes too long to get an appointment for service. Made an appt for service and when I arrived was told it would take 3 to 4 hours for them to look at it. I should have been told that before aaaI arriv More

by JHILT4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Na
July 16, 2022

Waiting area had empty food wrappers lying around. When my vehicle was done I was told it couldn't be washed because their car wash "scratches larger vehicles". Got in my car to find greasy hand prin More

by CANDYBELOW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
July 15, 2022

DePaula made my regular maintenance visit quick and easy. Chance Guild was helpful and provided information about the service performed. I’m very satisfied with this visit. More

by ABLE1205
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chance Guild
July 15, 2022

Horrible service and if you’re smart you won’t ever go there and they screw you over More

by JESSICA.BRINK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Crystal Blackman, Frank Santoro
July 14, 2022

1st time ever at the dealership. Service mgr very pleasant and helpful. Went out of his way to make sure part was available. When it came to pay. We were notified by Amx one of our c More

by Jbenoit
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracie Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Bissonette
July 14, 2022

Great, friendly service team! I had all three kids with me and they worked to have us out in no time at all. More

by capezzi.family
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2022

So far. .my car has been serviced 3 times...all excellent.thank you..I appreciate it.!! More

by SOBRR22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Blackman
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