DePaula Ford - Service Center

The overall service was great , repair was completed on time with a parts order and everything wrong was fixed. A special pat on the back for crystal in service at the counter, friendly and apologetic for time with a parts order and everything wrong was fixed. A special pat on the back for crystal in service at the counter, friendly and apologetic for the paperwork delay. More

I am always impressed with how prompt and how efficiently the crew gets my car into the shop for my service and how the service rep always gives me an update on how long it will be. the crew gets my car into the shop for my service and how the service rep always gives me an update on how long it will be. More

Prompt service my car was finished by mid morning for oil change and 5,000 mile inspection. change and 5,000 mile inspection. More

The people I dealt with seem to be sincere and cared about the service they were providing about the service they were providing More

They are very friendly and helpful! Did the recalls on the car with no problem! Did the recalls on the car with no problem! More

Excellent friendly service and sales staff. Timely service , clean facility, walks you through the entire service process. Timely service , clean facility, walks you through the entire service process. More

Great job on collision repair. It took two weeks instead of 6 days but they found additional damage which had to be approved but they did not explain this to me. So rental costs w It took two weeks instead of 6 days but they found additional damage which had to be approved but they did not explain this to me. So rental costs were higher than expected. More

The gentleman that was assigned to help me was great. I know my service was not planned, but feel it could have gotten done sooner. It was just new tires. I know my service was not planned, but feel it could have gotten done sooner. It was just new tires. More

Chance did a great job working with me to complete recalls, as well as recommending alignment which was way off. Fast, quick, and easy service which isn’t common amongst most dealerships. recalls, as well as recommending alignment which was way off. Fast, quick, and easy service which isn’t common amongst most dealerships. More

Service staff struggled to meet customer expectations due to the ongoing problem of “parts being on back order.” First and second line Managemet have no control of this and struggle to empathize with the to the ongoing problem of “parts being on back order.” First and second line Managemet have no control of this and struggle to empathize with their situations. There appears to be little understanding on how to address or improve the employees attitude so a culture of productivity and success can take hold for current and new employees. I would no buy a vehicle from this location because my vehicle purchases are high end ($90K+). And I believe employee attitude and behavior are part of positive enviorment and important in a successful buying process. More