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DePaula Ford - Service Center

Albany, NY

4.6
2,713 Reviews

2,713 Reviews of DePaula Ford - Service Center

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May 14, 2022

Since DePaula took over, I've always had good experiences there. Everyone is always respectful, honest. attentive & trustworthy. More

by autumnharvest21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chase I believe. Big guy with beard. , Crystal Blackman
May 14, 2022 -

autumnharvest21 responded

From what ive experienced so far, is its a good business that takes care of its clients.

May 14, 2022

2 days after service, that was a day longer than should have been the same issue was back, the vehicle needed to be jumpstarted. There is obviously an issue not being addressed.Start/stop module, or alter More

by Scott.koss
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Dwyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Blackman
May 13, 2022

The Representative was very professional and explained everything to me as well as advising me what would need to be done I chose not to do it in the end because of the age of the car More

by GGG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph McKeon
May 13, 2022

The service was fast, efficient. The staff was friendly and helpful. It was a really good experience More

by sara.woodie.pacheco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance
May 13, 2022

My wife and I are very happy with the service department. Very quick and easy. Thank you! More

by JESSIERAEBROWN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Blackman
May 13, 2022

Great on time service. Personal helpful though they did recommend service that was not needed at this time. Otherwise a pleasant experience More

by Ducky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Bissonette
May 12, 2022

Kind, courteous, dependable to know my vehicle, trustable to carefully attend to its maintenance. Grateful to have the good experience. Thanks More

by LAWRDI2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2022

Super happy with service today and took very good care of me all the way up to me leaving More

by Christian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2022

Very professional staff ! I was greeted by a friendly service greeter and very courteous and knowledgeable service advisor. As I was roaming into the sales floor I was greete More

by fdickers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Halse
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2022

Only had the truck back once for a short period the experience was perfect no problems fast courteous people More

by TERRIALBANO
Recommend Dealer
Yes
Employees Worked With
Ron Bissonette
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