DePaula Ford - Service Center

The service department is awesome Lenny always goes the extra mile for customer service. They are always polite and courteous despite how busy they are. They Patiently explain what the issue is on your extra mile for customer service. They are always polite and courteous despite how busy they are. They Patiently explain what the issue is on your vehicle and how to fix it. More

Last month I had a devastating to me event happen in that my transmission blew and I found myself without a car. From the beginning of my day at Depaula’s of hearing that my 10 year old car could either b my transmission blew and I found myself without a car. From the beginning of my day at Depaula’s of hearing that my 10 year old car could either be fixed at great cost or traded in, to me driving off at the end of the next day in a leased hybrid Escape, I can save every person whom I dealt with was cheerful and genuinely wanted to help me. Luis in the Service Dept is always my first go to person. He gets my car to where it needs to be. I apologize but I think it was Troy(?) in the Service Dept who arranged a rental car for me to have for 2 days until I could make a decision about what to do with my car and what came next. Then came Justin Dwyer who helped with the buy out of the old car. Then I spent with Glen Cummings who patiently answered all of my questions about leasing a car with/without option to buy, reviewed vehicles available for choice and basically spent hours with me till I could make a decision. He also said to me, “Call me if you have any problems so I can take care of it.” I knew I was in good hands. Then came Laurie who explained the financial aspect of Leasing a car. And last but not least Gavin patiently sat in the SUV with me and reviewed the console, hooked my cell to the phone, etc. All of these people mentioned I cannot thank enough for their kindness and expertise in their area. More

ok Did well with the ongoing construction of the service area and the rest of the dealership. Parking was in short supply but was delt with well. area and the rest of the dealership. Parking was in short supply but was delt with well. More

Appreciate that my car was fixed the other day. Service manager worked with mechanic to make sure I got what was needed. Service manager worked with mechanic to make sure I got what was needed. More

Even with all the construction mess the service was great. Problem diagnosed, fixed, and on my way. great. Problem diagnosed, fixed, and on my way. More

Lenny was absolutely amazing as usual. He took his time and explaining what the issues were with my vehicle. He did not rush. He explained it in a way that I could understand. He was very He took his time and explaining what the issues were with my vehicle. He did not rush. He explained it in a way that I could understand. He was very kind And you can tell that he is an expert in his field. More

Lenny was great. Lenny was great this survey is a joke but Lenny was great Lenny was great this survey is a joke but Lenny was great More

The staff was friendly and pleasant. I appreciated the video of the service issues sent to me. I appreciated the video of the service issues sent to me. More

The accommodations are horrendous! At this day, for the price paid it is expected a clean, comfortable room where the wait for the service can become less stressful. Your “service trai At this day, for the price paid it is expected a clean, comfortable room where the wait for the service can become less stressful. Your “service trailer” is straight out of a construction site. For a 2:30 hr wait, dirty office chairs are absolutely unacceptable. Snack boxes from Sam’s Club with the lids ripped off are classless and unappealing. No napkins were in sight. You do have however, a great coffee machine which looks completely out of place in such conditions. More

Luis went above and beyond for me and my vehicle. He came in on a Saturday to make sure I had my car back in a timely manner. He came in on a Saturday to make sure I had my car back in a timely manner. More