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DePaula Ford - Service Center

Albany, NY

4.6
2,713 Reviews

2,713 Reviews of DePaula Ford - Service Center

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January 01, 2025

Fixed my problem and then some. So very very happy. Thanks Chance. Love my Bronco. More

by Marylou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 01, 2025

Very professional and helpful. Told me of issues but did not pressure to sell me them. More

by CHANSEN13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 31, 2024

Did the work, checked all the boxes, took care of me, too Thanks Two One More

by andersonmattd
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lenny Farnam
December 30, 2024

Always great service, even with all the renovations going on. Everyone is always super friendly. More

by unicornyankee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None are listed and I can’t rennet their names.
December 29, 2024

Good service, great staff always. Scheduling for another service very soon and the appointment scheduling is good More

by gmicklas1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin McGuirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracie Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 29, 2024

I’ll say the service department is awesome especially Louis I think the prices should be a little cheaper when you need things done though that’s it thank you More

by Bspringer177
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 26, 2024

Really knowledgeable staff. Even with the place under renovation, they had a nice and comfortable waiting area to sit while my vehicle was worked on. Got in and out in no time. More

by LIANAHEFFLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 25, 2024

I was very pleased with the excellent service and great teamwork. Lenny listened to my needs and was very helpful and accommodating. More

by DIEMSENGB928
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 25, 2024

Staff are pleasant and helpful as well as work with you to assist with any questions or problems. More

by DN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 25, 2024

Car needed maintenance at 137,000 miles. Glad it’s running quietly, with not many problems. Service department was helpful, gave me a loaner vehicle to use for a few hours. More

by jeisenb2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
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