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DePaula Ford - Service Center

Albany, NY

4.6
2,749 Reviews

2,749 Reviews of DePaula Ford - Service Center

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October 24, 2021

Every person that I talked to was very courteous and pleasant. It was a pleasant afternoon. More

by HSHOEMAKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 24, 2021

Excellent service. Great service. Great service writer F if t e e n w o r d s More

by AFD461
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 24, 2021

Check engine light was on. My battery and alternator died on the road. Both were replace but check engine was still on. I spent thousands getting things replace to shut off codes but check engine light is st More

by Dmchodge1973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Dwyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Kannes, Crystal Blackman, Joseph McKeon
October 22, 2021

Very clean well organized with pleasant people working hard and efficiently.educational video sent to me explaining and viewing the problems. Don’t know how they get the work accomplished so rapidly as More

by DES9212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Blackman
October 21, 2021

It was a good experience. Hopefully the problem with my vehicle is resolved. Thank you More

by RDACRE24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph McKeon
October 21, 2021

$650 for rear brakes, rotors and pads, seems crazy. I contacted DePaula through website, dealership never responded, so by time I called back, inspection overdue. Also purchased certified pre owned and b More

by DAMEDURE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lenny Farnam
3.0
This rating includes all reviews, with more weight given to recent reviews.
October 20, 2021

Service advisor was really helpful and professional. Took the time to go over everything and answered any questions More

by ATRAVIS62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Blackman
October 20, 2021

Only good part of my service was the service advisor. Rest of it was terrible. More

by KELLIEH7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lenny Farnam
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 20, 2021

Purchased a car and the check engine light came on within days of having it. I’ve been back to have it serviced twice for a weeks time total and each time it was not fixed. I’ve been driving a car with the c More

by cameogray96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lenny Farnam
3.0
This rating includes all reviews, with more weight given to recent reviews.
October 20, 2021

I was very satisfied with Joseph getting me in quickly and Crystal handling my checkout. More

by CeeCee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Blackman, Joseph McKeon
Oct 21, 2021 -

CeeCee responded

Yes

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