DePaula Ford - Service Center

Traveling, had brake issue with RV, got us in quickly. Had issue after p/u got back in the next day to fix what was missed and was treated fairly Had issue after p/u got back in the next day to fix what was missed and was treated fairly More

We dropped our car Sunday night and no response from Ford. Tuesday my husband went there to be told we did not have an appointment. He showed proof that we did indeed have one. No one seemed to know why Ford. Tuesday my husband went there to be told we did not have an appointment. He showed proof that we did indeed have one. No one seemed to know why my car was there, though I left numerous voice mails explaining. Very disappointed and my car was tied up for 4 days for nothing. More

I had an 0800am appointment, employees were courteous and efficient. Great experience! It was refreshing to see everyone work together to get the job done. Definitely would recommend! efficient. Great experience! It was refreshing to see everyone work together to get the job done. Definitely would recommend! More

Great effort getting me scheduled for service. Great customer service. Location was clean. Luis, thank you for suggesting the courtesy vehicle to me. Thanks for addressing my concerns and questions. customer service. Location was clean. Luis, thank you for suggesting the courtesy vehicle to me. Thanks for addressing my concerns and questions. More

Fran, at the front desk, was extremely helpful, friendly, and courteous. However, it took 2 hours to get an oil change, after which my car was left parked going the wrong way in the entranceway to the servic and courteous. However, it took 2 hours to get an oil change, after which my car was left parked going the wrong way in the entranceway to the service area (where cars were pulling in). There was a smudge of grease left on the upholstered support for the windshield near where the service person placed the service due sticker. My hood was left open for me to drive away. More

Have had nothing but issues with my vehicle and overall service with depaula Ford. The only thing that kept me coming back was the service manager did try to make everything better as best he could. Terr service with depaula Ford. The only thing that kept me coming back was the service manager did try to make everything better as best he could. Terrible place to deal with other than that More

Car stuck at dealership several days longer than expected due to "shipping backlog" with parts. Will also need to go back again to finish the service I originally scheduled due to said shipping issues. This due to "shipping backlog" with parts. Will also need to go back again to finish the service I originally scheduled due to said shipping issues. This was after making initial the appointment almost two months prior and being told to call back two weeks out from the apt to order the parts because you can't hold parts for that long. More

I have been going to another dealership for my 2019 F250 Super Duty for the past two years. For the past 18 months, I have been trying to replace the driver's side running board because the chrome is delam Super Duty for the past two years. For the past 18 months, I have been trying to replace the driver's side running board because the chrome is delaminating and the vehicle is still under warranty. Recently, a friend told me about DePaula Ford. I made an appointment for an oil change and a regular checkup for the vehicle. While there I told Ron B., about my issue with the running board. About an hour later he tells me that he has approval from Ford for its replacement and they have one in stock and would I like it replaced... well yeah. It took DePaula Ford and Ron B., less than an hour to get approval for something for which I have been waiting 18 months at the other Ford dealership. So where do you think I will now be going for all my service?! You got it... DePaula Ford. More

Great quick and transparent service!!! We will always bring our Ford E450 motorhome to Depaula Ford to get it serviced. They do a great job bring our Ford E450 motorhome to Depaula Ford to get it serviced. They do a great job More

Drove in with an appointment, service immediately met Drove in with an appointment, service immediately met me, service counter rep Crystal right there took info, explained in detail what was going to Drove in with an appointment, service immediately met me, service counter rep Crystal right there took info, explained in detail what was going to be done, signed paperwork. When service completed came out to get me. Crystal excellent customer service as usual, made sure I was completely satisfied. Fantastic ! More