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DePaula Ford - Service Center

Albany, NY

4.6
2,719 Reviews

2,719 Reviews of DePaula Ford - Service Center

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June 05, 2021

I Always. had good luck and experience working with Ron B Mike D. and Lenny F with my service and price at Depaula Ford and great service great prices that's why I keep coming back Thanks a lot Jef More

by JH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike D & Shop Forman Howard, Josh Brogue, Steve Kannes, Crystal Blackman, Ron Bissonette
June 04, 2021

Really enjoyed my experience with all the steps in the process, they were straight forward with everything and went the extra mile to go into detail when needed More

by BACKUSCHAD69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Qasim Dawood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin McGuirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Fattoruso
June 04, 2021

I’ve had my 2020 trk in 9 times & it still not fixed. Ford motor company should be ashamed of themselves for putting out this kind of a product. The 10 spd transmission is junk. The 6 spd transmission sh More

by DREWALAWNCARE63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ron Bissonette
June 04, 2021

The service center isn’t bad but I got upset because a lot of the time I got either idk or bad time frame not Lenny fault at all he was really good More

by Danbharris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2021

As always was treated well.::everyone was pleasant and professional....I would highly recommended to my friends that they get their car serviced by Depaula More

by JOHN.C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Brogue
June 03, 2021

Everyone I interacted with was really friendly. Justin greeted me when I pulled in & was great. Right down to the counter employees, it was a pleasant experience. More

by CHERULD310
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Brogue, Steve Kannes, Crystal Blackman, Ron Bissonette
June 03, 2021

DePaula is very efficient when it comes to my Ford Edge; I wouldn’t let any other dealer or shop care for Black Pearl 2 More

by 515MULLAIRVIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zak Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2021

Kept me updated Friendly Gave me a loaner carTook a Kept me updated Friendly Gave me a loaner car Took a long time but did a good thorough job Negotiated with Mazda to decrease cost More

by KAUSHIKRICHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Blackman
May 27, 2021

No issues at all with this dealership. I had a smooth transaction from start to finish. Found my dream car online, someone called me immediately, and literally the next day I was driving it off of the lo More

by aubtimusprime
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Qasim Dawood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Shear
May 15, 2021

Glenn is a terrific salesman. No pressure and works with you and your budget. He is very personable and genuinely cares about his customers. The entire staff at DePaula Ford and Mazda are so professional an More

by Dmeister
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glenn Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Qasim Dawood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Blackman
May 19, 2021 -

DePaula Ford responded

Thank you so glad for the kind review! We're glad to read you had such a great experience with Glenn. If there's anything we can help you with in the future, don't hesitate to reach out!

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