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2,708 Reviews of DePaula Ford - Service Center
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March 02, 2021
Excellent service. Crystal Blackman is a fantastic service advisor. Even if our service total gets high, we have trust in Crystal, and the technicians, that the work should be done. We also apprec service advisor. Even if our service total gets high, we have trust in Crystal, and the technicians, that the work should be done. We also appreciate that DePaula Ford picked up our car, during COVID, and brought our car to our house. Thank you everyone. More
by elwebby
Verified CustomerEmployees Worked With
The girl, who made our appt was great. , Crystal Blackman
March 02, 2021
Friendly, knowledgeable and reliable staff made for a no surprises visit. The wheel alignment was completed in a timely manner. Check in and check out went smoothly. surprises visit. The wheel alignment was completed in a timely manner. Check in and check out went smoothly. More
by JIM_KOIS
March 01, 2021
Great service made sure that I left satisfied and everything was to my liking. I will definitely come back to De Paula Mazda. Thank you! everything was to my liking. I will definitely come back to De Paula Mazda. Thank you! More
by NIAJOHN2000
Employees Worked With
Mike Demartino, Crystal Blackman
March 01, 2021
My service was seamless. Quick. My service guy, I think his name was Mike, was really great. Nice and professional. Zoom zoom. ❤️My Mazda. ☮️Need more words. Done. his name was Mike, was really great. Nice and professional. Zoom zoom. ❤️My Mazda. ☮️Need more words. Done. More
by LEFTY56LIL
Employees Worked With
Mike Demartino
March 01, 2021
I contacted Josh about getting an administrative key made for my car since it was going to be at the body shop for other repairs. He told me he would take care of getting the car from them and doing the work for my car since it was going to be at the body shop for other repairs. He told me he would take care of getting the car from them and doing the work (I also added an oil change) and would return the car to the body shop for pickup. Great job! Made to process so easy.. thanks Josh! More
by DEAN
Employees Worked With
Josh Brogue
February 28, 2021
Lenny is service at the BEST. My transaction went smooth from getting a fair trade to buying the car at a great price..Thank you from getting a fair trade to buying the car at a great price..Thank you More
by DSPRAGU1
Employees Worked With
Other Employees :
Jessica at front desk near coffee area. Aaa+, Mike Moolick, Jay Newell Sr., Crystal Blackman
February 28, 2021
Poor communication between customer and dealership, had vehicle for almost a full week, supposed to be a few days, returned vehicle without resetting oil life, no new sticker, and grease or oil hand print vehicle for almost a full week, supposed to be a few days, returned vehicle without resetting oil life, no new sticker, and grease or oil hand prints over hood and side panels, didn’t bother to run it through a car wash before returning vehicle however the problems with the vehicle appear to have been fixed. More
by NETTLETON.MICHAEL
Employees Worked With
Crystal Blackman
February 27, 2021
After a service misunderstanding. Lenny Farnam not only remembered the incident and myself but went out of his way to correct the issue. Both he and Crystal Blackman professionalism was outstanding. Not on remembered the incident and myself but went out of his way to correct the issue. Both he and Crystal Blackman professionalism was outstanding. Not only were they both efficient and professional in resolving the issue they each exhibited a rare personal and human side which is so lacking in interacting with customers. They are indeed assets to DePaula but also would be to any organization. Nice Job! See you both soon. DL More
by EB2050
February 27, 2021
I recently had our Ford escape serviced at DePaula Ford. I was greeted immediately and welcomed by your service advisor Crystal who was awesome. Service was done in a timely manner, everyone was very friend I was greeted immediately and welcomed by your service advisor Crystal who was awesome. Service was done in a timely manner, everyone was very friendly and helpful. The wheel alignment that was recommended I thought was a bit overpriced. We will continue to have our Ford escape serviced at DePaula, and when the time comes will more than likely be using the dealership for our next vehicle. More
by VANKEMPENTIM
Employees Worked With
Crystal Blackman
February 27, 2021
Service Advisor Ron Bissonette and Technician Ron Case are awesome. Hands down best service around. Always great experience when dealing with the DePaula family including DePaula Chevrolet. are awesome. Hands down best service around. Always great experience when dealing with the DePaula family including DePaula Chevrolet. More
by Rick
Employees Worked With
Ron Bissonette, Ron Case
