DePaula Ford - Service Center

Service was quick and the technicians did a great job. The maintenance manager, Lenny, was knowledgeable, he kept in touch with me throughout and communicated the status of the service as things progresse The maintenance manager, Lenny, was knowledgeable, he kept in touch with me throughout and communicated the status of the service as things progressed. Lenny made sure I was comfortable, had refreshments, and made me feel that I was a valued customer. When my car was ready, Lenny brought me to the checkout clerks, explained the invoice and all the services done, thanked me for my business and for being a repeat customer, wished me a good day and said he looked forward to seeing me next time I came back. Between the quality of the work done on my car and Lenny's quality of leadership on the front end the overall experience was excellent. More

I have always been satisfied with DePaula Ford each time I have been there. The service techs as well as the overall dealership is very professional. I have been there. The service techs as well as the overall dealership is very professional. More

The manager is awesome. The service writer , Jarod was a complete xxxxxxx and lied to my face multiple times. The service writer , Jarod was a complete xxxxxxx and lied to my face multiple times. More

I had to have my vehicle towed in…Chance gave me a call to discuss the issues…He called me back to let me know what the issues were they found and what the cost would be…Chance always goes over everything to discuss the issues…He called me back to let me know what the issues were they found and what the cost would be…Chance always goes over everything and makes understanding the issues a lot easier…He’s very knowledgeable and make the entire process simple …I always appreciate him and his attention to detail…I highly recommend him… More

Service is always great. We have been taking my Explorer for service for several years for oil changes and new tires. We have been taking my Explorer for service for several years for oil changes and new tires. More

Customer service was excellent. I received a call that my part was in and to confirm my appointment. Lenny is super friendly. I received a video showing the condition of my car’s pa I received a call that my part was in and to confirm my appointment. Lenny is super friendly. I received a video showing the condition of my car’s parts and what was serviced. Seemed very thorough. About an hour wait as promised. More

Lenny is fantastic. Always provides great customer service, and explains everything in understandable terms. He is also super friendly and easy to work with. Highly reco Always provides great customer service, and explains everything in understandable terms. He is also super friendly and easy to work with. Highly recommend. More

Depaula was very accommodating when asking the appointment and during my appointment chance was excellent appointment and during my appointment chance was excellent More

Still waiting on a call back from service department that my replacement part has arrived. No answer after 2 calls. This has happened now the second time. From purchasing my truck until today it is an ongoin my replacement part has arrived. No answer after 2 calls. This has happened now the second time. From purchasing my truck until today it is an ongoing nightmare. When picking up the new truck it was still sitting in the parking lot how we left it a week before at the testdrive. Undercoating was not done, neither bed liner. They not found the parts I have ordered. They forgot to install the clips for my rainguards so that I was not able to close my windows without pulling the plastic back. More

Even though I had my issues with the service departments communication with me during the time my vehicle was in the shop for over 2 months, i gave them 5 stars because I know bad ratings affects their pay. communication with me during the time my vehicle was in the shop for over 2 months, i gave them 5 stars because I know bad ratings affects their pay. I already gave a 1 star in an earlier survey for their lack of communication. I hope they can rectify those issues with future customers. My issue now is with Ford Corporate and their Reacquire Vehicle Dept. More