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DePaula Ford - Service Center

Albany, NY

4.6
2,886 Reviews

2,886 Reviews of DePaula Ford - Service Center

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June 13, 2024

Luis is always friendly, professional and I trust his advice. Service is always done in a timely manner. The dealership provides shuttle service so that I can drop off and not have to inconvenience a cow More

by mkcoliver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Keville, Luis Correa
June 13, 2024

He was very respectable and easy to talk to. I wish other dealer service was a s nice as he was More

by roxanne.brammer58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
June 13, 2024

Excellent service, they explained everything very detailed and it’s never confusing about what they explain to you. Jayson runs a tight ship, but everybody there does a nice job welcoming customers. More

by ANTONORI2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayson Newell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon DePaula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chase in service Department is my favorite, Luis Correa
June 13, 2024

Was satisfied and greatly appreciative of the mechanics and Lenny finding and fixing my issue😊 More

by NO20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 12, 2024

Lenny was very helpful. He answered all my questions and made me feel like a valued customer. Very fast service! More

by lukemad811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 12, 2024

Excellent auto service from start to finish! DePaula Ford is second to none! 5 stars! More

by TIMT4031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
June 12, 2024

They had my car for 2 weeks and my car has the same problem still and now the multimedia screen is not turning on anymore. I called them and they said that it must be something else because they did no More

by JESSICAAEP
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Dwyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Correa
June 09, 2024

Service was fast efficient and well done overall - easy to register on line and all was perfect More

by richardjhigginspsyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
June 09, 2024

Lenny Farnum is a plessor to work with! !!! He is very understanding and cares about the customer and our needs! More

by RICK3181
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2024

Luis is very professional and explains everything in details. Luis kept me informed on my service. More

by dennisblackman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
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