Jon DePaula

The shop lead rushed and just didn't do the job well. Literally wrong grill put on. Wrong color bumper, left broken panels unrepaired, did not fix damage scratches, and now there's some new smell of cool Literally wrong grill put on. Wrong color bumper, left broken panels unrepaired, did not fix damage scratches, and now there's some new smell of coolant every time best goes on due to a spill or piercing created while in there. Oh...and when these were addressed he had the audacity to say I was nitpicking...the wrong replacement grill? Totally different style...Wrong color bumper...panels still broke and not fixed...scratches not repaired. Unfortunately the shop lead was the issue not the nitpicking More

by MSDONAHUE1 Verified Customer Verified Customer

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All the people involved in my new truck purchase were very professional and treated me very well. very professional and treated me very well. More

by louiei1 Verified Customer Verified Customer

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I came in for the 9 th time with same brake problem. Time they refused to take care of the brake problem which I have had from day one. They blame Ford parts as the problem and that they did not see a p Time they refused to take care of the brake problem which I have had from day one. They blame Ford parts as the problem and that they did not see a problem. It is the same noise from front driver side brake. They refused to take care of the problem. I have been there 9 times for same problem it keeps returning. They tried to blame it on driver but this problem was there from day one and continues. They were dismissive . I will also contact Ford with their responce and lack of attention. Service dept is poor. The sale just as poor for selling a vehicle with this problem. More

by lanktreefrank Verified Customer Verified Customer

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This is our 3rd car with Depaula Ford , this branch has be great representation of A+ businesss practices be great representation of A+ businesss practices More

by eddy.oshea Verified Customer Verified Customer

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Every staff member was extremely helpful and made the whole process very fast, even with a few technical hiccups that were immediately rectified. Very happy with my purchase and will come again in the fu whole process very fast, even with a few technical hiccups that were immediately rectified. Very happy with my purchase and will come again in the future More

by glennstrawbridge Verified Customer Verified Customer

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You are treated like you and your vehicle are important. I found Ron and his people tp be very helpful and professional. I found Ron and his people tp be very helpful and professional. More

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Sales staff was more than helpful and competent , and the financing department went out of there way too assure me the best possible rate and deal for my money ! financing department went out of there way too assure me the best possible rate and deal for my money ! More

by goldenbuilders Verified Customer Verified Customer

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Awful service false promises, no communication and multiple lies I would never recommend to anyone multiple lies I would never recommend to anyone More

by Taylor88 Verified Customer Verified Customer

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Alignment on rear bumper is off, gaps where they shouldn’t be, body parts touching. Gas cap squeaks loudly when opened, exhaust system rattles occasionally, horn doesn’t work and took longer then th shouldn’t be, body parts touching. Gas cap squeaks loudly when opened, exhaust system rattles occasionally, horn doesn’t work and took longer then they estimated. More

by Shoemakermatt227 Verified Customer Verified Customer

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I had a great experience getting my first car for myself here. I feel that the salesman John Fulgan was very helpful and understanding through this experience! Everyone was very kind, would recommend to any here. I feel that the salesman John Fulgan was very helpful and understanding through this experience! Everyone was very kind, would recommend to anyone else. More

by hanbur115 Verified Customer Verified Customer

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