DePaula Ford - Service Center

I Always receive Excellent professional and friendly service. Highly recommend for all types of auto services. service. Highly recommend for all types of auto services. More

I brought my car in for service, I found out that my bumper had been damaged when picking it up. I will not recommend this place to anyone. Too bad! bumper had been damaged when picking it up. I will not recommend this place to anyone. Too bad! More

Great service and communication! Love the video share. Great customer service, drop to home while I work. Love the video share. Great customer service, drop to home while I work. More

Professional service . Conducted the work quickly. Advised me of upcoming maintenance that would be coming due in the near future Conducted the work quickly. Advised me of upcoming maintenance that would be coming due in the near future More

Lenny is great! Very informative, pleasant personality . Able to fix an issue that was under warranty Very informative, pleasant personality . Able to fix an issue that was under warranty More

Thanks to Lenny Farnam, your advisor, I'm still a Ford/DePaula customer. My wait time for oil/filter ('The Works' package) servicing was extended because the 20 lug nuts were found to be swollen bey Ford/DePaula customer. My wait time for oil/filter ('The Works' package) servicing was extended because the 20 lug nuts were found to be swollen beyond the acceptable threshold - on a 2017 Focus with just under 36,000 miles! Really? I've been a Ford owner since 1985, owned one of those vehicles for over 12 years and 90,000+ miles, and never had a problem like this before. As you turn out your models year after year, don't make obsolete designs that have worked without issue for so many years. Lenny is to be commended for his patience in dealing with yet another irate customer such as myself! More

I can’t say enough about the way the service department operates. I have never had a bad or even unpleasant experience and I’m convinced that I never will. Everyone that I have dealt with is truly engaged, operates. I have never had a bad or even unpleasant experience and I’m convinced that I never will. Everyone that I have dealt with is truly engaged, accommodating and committed to doing the best job possible. Thank you, very much SERVICE DEPARTMENT. Wayne More

The dealership as a whole is great ,the service dept especially the manager is disappointing my problem is still not resolved especially the manager is disappointing my problem is still not resolved More

Luis was very responsive and helpful. Good experience from top to bottom. It was also great that I was able to get an appointment for next day service. Good experience from top to bottom. It was also great that I was able to get an appointment for next day service. More

Service advisor very professional and informative. Went out of his way to take care of all issues. Went out of his way to take care of all issues. More