DePaula Ford - Service Center

Lenny was awesome! Kind, helpful, and professional. He was able to answer all my questions and explain everything in detail to me. He made the whole experience great. Kind, helpful, and professional. He was able to answer all my questions and explain everything in detail to me. He made the whole experience great. More

Lenny is always pleasant and professional. He is extremely helpful and polite. It is always nice to see him there. He is extremely helpful and polite. It is always nice to see him there. More

Went there for an inspection and oil change. Pretty expensive because of the type of oil used on my vehicle. Luis asked me if I had Lincoln Rewards and looked it up for me. Turns out I had more Pretty expensive because of the type of oil used on my vehicle. Luis asked me if I had Lincoln Rewards and looked it up for me. Turns out I had more than enough Rewards to pay for the entire visit. Wouldn't have known if Luis never asked. More

Chance was very pleasant to work with. The service was done in a timely manner. The service was done in a timely manner. More

Service was on time as scheduled. No waiting. Everyone was very friendly and knowledgeable. Very satisfied. No waiting. Everyone was very friendly and knowledgeable. Very satisfied. More

Efficient, friendly Lenny was a pleasure to deal with and made sure I had all the service needed but didn't try to push anything on me that I didn't want. 5 stars for him. My appointment was on time and we'l made sure I had all the service needed but didn't try to push anything on me that I didn't want. 5 stars for him. My appointment was on time and we'll done More

Luis is amazing and I have total confidence in him and the shop mechanics who took care of our Explorer! the shop mechanics who took care of our Explorer! More

In Ford service dept. , Lenny, Chance, Luis are my guys. These guys are comprehensive; they're going to tell you what's wrong with your car, whether you want to hear it , Lenny, Chance, Luis are my guys. These guys are comprehensive; they're going to tell you what's wrong with your car, whether you want to hear it or not. Give it to you straight & give you the whole story. The lead foot 5.0 types can appreciate that. Banking hard into a highway off ramp, I don't want to have to second guess my break kit, a loose control arm, etc. Nobody's ever exactly "happy" about car repairs, right? At least these guys are realistic w their estimates, and they'll get my car back into the solid condition I'm hoping for. (Thx guys. Have a good Christmas & see you in the spring when the summer tires come back out!) More

Excellent service and Lenny was very helpful, kind and courteous. He answered all of my questions. Waiting time was shorter than anticipated. Overall a pleasant experience. courteous. He answered all of my questions. Waiting time was shorter than anticipated. Overall a pleasant experience. More

Customer service at its finest! !! Luis is truly a lifesaver. My Thanksgiving holiday would have been a disaster without Luis's quick thinking! !! Luis is truly a lifesaver. My Thanksgiving holiday would have been a disaster without Luis's quick thinking! More