
DePaula Mazda
Albany, NY
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
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Everything was great, I got car I wanted, thank you Jeff Jenkins, and Stephanie Cassella, they were awesome, DePaula Mazda lucky to have them as part of the team. Jenkins, and Stephanie Cassella, they were awesome, DePaula Mazda lucky to have them as part of the team. More
I arrived prior to appointment time. I was told 1 hours 15 minutes. Two hours later did not hear anything, not even video of my car condition like stated. I went to him and asked for st I was told 1 hours 15 minutes. Two hours later did not hear anything, not even video of my car condition like stated. I went to him and asked for status. Then that's when I found out my car was just started two hours late. That should have been communicated. Then I found out car needed repair. I asked if warranty could be contacted for repair. He said he would call now. I text thirty minutes later to inquire what warranty company said because did not hear anything. I finished after 3 hours. There was no acknowledgement of inconvenience and lack of communication. No concession offered for poor customer service. Then I asked that something be done with the bill. He took twenty dollars off, which was an insult but at this point I was way beyond time expected, so paid and left. More
He was friendly and his explanation was easy to understand. I don't have to wait after check in. Thank you. understand. I don't have to wait after check in. Thank you. More
They gave me the best support for comfortable driving from now on.Even though my English was poor, Marc was very supportive.Jamil helped us with the app. from now on.Even though my English was poor, Marc was very supportive.Jamil helped us with the app. More
Brand new dealership location. Love the facilities; waiting area is top notch, checking in fast and easy, personnel are efficient and courteous. Love the facilities; waiting area is top notch, checking in fast and easy, personnel are efficient and courteous. More
Great experience. .. very through and smooth service. Exact What I needed to get my new car .. very through and smooth service. Exact What I needed to get my new car More
Very fast and courteous. Valued our time and ensured we got the car we were looking for a a good price Valued our time and ensured we got the car we were looking for a a good price More
The service didn’t take too long- very transparent in what is happening with your vehicle.Friendly staff. what is happening with your vehicle.Friendly staff. More