DePaula Mazda - Service Center
Albany, NY
585 Reviews of DePaula Mazda - Service Center
I recently had to bring my car in for an electrical issue. Even though my English isn't great, the Mazda staff took the time to explain everything clearly until I understood. They also lent me a CX-50 issue. Even though my English isn't great, the Mazda staff took the time to explain everything clearly until I understood. They also lent me a CX-50 as a loaner, and it was an incredible driving experience. I was really impressed with the drivability and quality of Mazda vehicles. More
My service visit went very well. My service advisors kept me informed of my car's service. I enjoyed the free coffee machine while I waited. My service advisors kept me informed of my car's service. I enjoyed the free coffee machine while I waited. More
DePaula Mazda puts their customers first. I had gone in a week prior to get an oil change. My car was dropped off at 9am and my oil hadn’t been changed at 1pm as promised. To make the situati I had gone in a week prior to get an oil change. My car was dropped off at 9am and my oil hadn’t been changed at 1pm as promised. To make the situation right the service manager gave me a free detail and offered to pick up or drop off my car for my rescheduled oil change. For my rescheduled oil change they did just that, my car was dropped off where it needed to be. While being delivered sparking as if it was brand new. Business stands on customer service, that is exactly what DePaula Mazda provided! More
The dealership is clean and comfortable. Free coffee while you wait is very nice. The location is also convenient, easy to get into and out of. Free coffee while you wait is very nice. The location is also convenient, easy to get into and out of. More
I drove right into the service bay where I was greeted by a service technician he took some information from my vehicle met me at the service desk where we had a conversation about the reason for my visit an a service technician he took some information from my vehicle met me at the service desk where we had a conversation about the reason for my visit and showed me to the waiting area shortly there after my service was completed and I was on my way More
My service was done in a timely fashion. And iI was pleased with the results I was even given a loaner car to complete my chores for the day And iI was pleased with the results I was even given a loaner car to complete my chores for the day More
Depaula was the only dealer who was willing to special order an MX 5 for me The 5 month process could not have been better. Hey we’re patient and I would certainly recommend them to anyone order an MX 5 for me The 5 month process could not have been better. Hey we’re patient and I would certainly recommend them to anyone More