Jayson Newell

My experience with DePaula Mazda should serve as a warning to other consumers. I received a written online quote that was confirmed over the phone, only to have the dealership refuse to honor it wh warning to other consumers. I received a written online quote that was confirmed over the phone, only to have the dealership refuse to honor it when I arrived. What followed were multiple shifting explanations as to why the agreed-upon price no longer applied. This is not how transparent or professional dealerships operate. It places customers—especially those less experienced in car buying—at a clear disadvantage and pressures them into accepting terms they did not agree to. I chose to walk away rather than engage in what felt like a classic bait-and-switch. Adding to the concern, the Business Manager never returned my follow-up call. Buyers should protect themselves: get all pricing in writing, confirm all fees in advance, and be prepared to leave if the numbers change when you arrive. Dealerships that rely on this type of sales approach should expect it to be called out publicly. More

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In my 51 years of buying cars DePaula is the best dealership I have ever worked with. And their service department is great dealership I have ever worked with. And their service department is great More

by MARKKENIFIC Verified Customer Verified Customer

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Excellent service from friendly and knowledgeable staff! Comfortable waiting area with free water and great coffee! Comfortable waiting area with free water and great coffee! More

by BOBBYHO99 Verified Customer Verified Customer

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I had a great experience at Depaula Mazda everyone I interacted with was super friendly and helpful! They made transferring my lease as easy as possible for me I would recommend them to all my family an interacted with was super friendly and helpful! They made transferring my lease as easy as possible for me I would recommend them to all my family and friends! More

by mlwebb2015 Verified Customer Verified Customer

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Mazda staff are helpful and friendly Would not go to other places because parts are not aftermarket. other places because parts are not aftermarket. More

by SUEHAMILL7 Verified Customer Verified Customer

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Great place to get your services done explains things to a tee I recommend them any day a tee I recommend them any day More

by youngblood.steven Nipsey Verified Customer Verified Customer

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Jay Newell and Albert Rodriquez are true professionals! They made our purchase very enjoyable. The dealership is modern, clean and very accommodating. They made our purchase very enjoyable. The dealership is modern, clean and very accommodating. More

by Ltshere Verified Customer Verified Customer

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Just purchased from DePaula Mazda and I feel compelled to extend my deepest appreciation for the service I received. Everyone was so attentive and kind, the showroom is impeccable, and the service was beyo extend my deepest appreciation for the service I received. Everyone was so attentive and kind, the showroom is impeccable, and the service was beyond accommodating. Kudos to DePaula Mazda for training their staff to provide such outstanding customer service. Special thanks to Albert for going above and beyond so I could have my new car on my birthday!🎉 More

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Compared to my last experience at Cooley Mazda, this was great. Honest, straightforward and easy to deal with. Todd was very professional. great. Honest, straightforward and easy to deal with. Todd was very professional. More

by erik Verified Customer Verified Customer

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Amazing dealership great customer care Mark was amazing Frank in finance as well Jake a world class car executive Frank in finance as well Jake a world class car executive More

by JNEWELL1115 Verified Customer Verified Customer

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