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DePaula Mazda - Service Center

Albany, NY

4.6
374 Reviews

374 Reviews of DePaula Mazda - Service Center

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January 29, 2023

Very patient and great service. Jim was kind to drop off while car being serviced More

by SHELLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Cassella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richie Holton, Matthew Wylie
January 28, 2023

Excellent skills and knowledge! ! Friendly and kind! Matthew is an outstanding employee! Thank you so very much! More

by VROSEBECK0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wylie
January 26, 2023

It's absolutely beautiful! The service gets an A+. The staff went above and beyond. More

by The Best Experience!!!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richie Holton
January 26, 2023

Only a routine NY State Inspection. Finished in just a little longer than estimated. Pleasant staff. Very nice waiting area More

by DAVEQUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Cassella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Wylie
January 22, 2023

Recently bought a car had engine trouble had to pull four new tires on after driving to Florida and less than 30 days More

by SauerS
Recommend Dealer
No
Employees Worked With
Q in old location very EXCEPTIONAL , Richie Holton
January 21, 2023

New location and waiting area are great! Very modern and comfortable. Service was welcoming and understanding. More

by hockg2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wylie
January 21, 2023

Ritchie and Matthew did a great job taking car of me and my car. They were knowledgeable and listened to my concerns. They throughly explained what they did and kept me well informed during the repair. I wo More

by da6552
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayson Newell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Cassella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richie Holton, Matthew Wylie
January 20, 2023

Great staff. So far each experience has been positive. From purchasing my vehicle to getting it serviced. Love the new building! More

by chamlin4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Cassella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Jenkins - sales
January 20, 2023

had a wonderful experience. Matthew has the patience of a saint. test drove my car and added additional parts that were needed for safety More

by Jackie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wylie
January 19, 2023

I was not told about the change of location, but I appreciate that they have moved my vehicle to the new address for service More

by RMT6597
Recommend Dealer
Yes
Employees Worked With
NA
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