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DeVoe Cadillac

Naples, FL

2.4
146 Reviews

4100 Tamiami Trail North

Naples, FL

34103

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146 Reviews of DeVoe Cadillac

February 09, 2022

This dealership is GREEDY and they are opportunists. Marking their vehicles up $30k simply because they choose to and trying to compare their markup with gas and food prices. Avoid this dealership and a More

by Kmsatc26
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Martin
Feb 11, 2022 -

DeVoe Cadillac responded

Hi, we regret that we could not reach an agreement on the vehicle you were interested in. We base our relations with our clients on professional, no-pressure service, full disclosure, and transparency. As such, all information is prominently disclosed on the proposal each client receives prior to making a buying decision. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. We hope to hear from you soon. Take care! Devoe Cadillac (239) 261-1234

Feb 11, 2022 -

Kmsatc26 responded

That’s a generic, automated, and disingenuous response. Explain why your dealership increases the price by $30,000. While Val Ward and others don’t. How do you take care of customers by overcharging them? You have my contact information yet you reply on here and ask me to call you? Actions speak louder than words and you’re whist responding here to give the illusion online that your dealership responds to customer complaints. You’re the reason why the complaints and bad reviews exists. Stop ripping people off. Without customers your doors close.

January 28, 2022

EXCELLENT, PROFESSIONAL, COURTEOUS, HELPFUL, BEST CAR BUYING EXPERIENCE I HAVE HAD EVER. THANKS PAUL & kEN. More

by ablackmore1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
PAUL & KEN
September 10, 2021

Very disappointed with my purchase and delivery of a 2021 XT6 from DeVoe Cadillac. The finance department uses very deceptive selling tactics for add on services. The detailing of the car at delivery was ter More

by patrickadouglas
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Finance
September 08, 2021

Absolutely horrific service department. They will do everything in their power to up charge you. I have had multiple poor experience's with the service department over the years, but now they refuse to More

by MICHAEL
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service department
Sep 08, 2021 -

DeVoe Cadillac responded

As a family owned and operated dealer for over 53 years safety, honesty, and family is at our core. We hope you are able to get your concerns addressed at another facility.

Sep 09, 2021 -

MICHAEL responded

Got to love the spin they put on this everyone. Anyone else see this as a huge contradiction? We care, but not about YOU!! These people don't care about anything but taking your money. Ask them why they refuse service??? Honesty, LOL!!!! Thieves more like it. Anyone who has had similar experiences with Devoe, please let me know.

August 26, 2021

Bought a 2021 Escalade here despite terrible sales staff. Only game in town so to say. Scheduled 1st service, oil change, recall on airbag and needed to replace a tire with a sidewalk damage. Scheduled 3 day More

by Teiszner
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim, Steve, Mark and some girl in Service
Aug 31, 2021 -

DeVoe Cadillac responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our Service Manager Steve at (239) 603-6915 to discuss your concerns, as your satisfaction is of utmost importance to us.

January 12, 2021

WORST car dealership ever! Service is horrible. If you have a problem, forget about getting someone on the phone. If you leave a message, they never call you back. Once they sell you the car, that is it More

by Beachside7241
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Service Department don't know their names?
Jan 20, 2021 -

DeVoe Cadillac responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

September 24, 2020

The service department is atrocious. Don't go to Devoe. Love my Escalade, but the service department preys on seniors. I would definately try a different dealership More

by MICHAEL
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
John Mullen
January 10, 2020

By far the worst experience I have had dealing with a “finance” manger (Ken) in my 30+ new car purchases over the last few years. I would not recommend anyone to this dealership. More

by Breen239
Recommend Dealer
No
Employees Worked With
Ken
Jan 13, 2020 -

DeVoe Cadillac responded

Hi there, we regret to hear that you are displeased with your recent experience with us. Please contact us at (239)298-7627 so we can work with you to make this right.

December 27, 2019

Maintenance Service I had normal routine service performed on my vehicle. There is no need to say any more. The service writeup people were friendly and I have no compla More

by XT 5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
N/A
December 26, 2019

THANK YOU Devoe Cadillac Team ,personnel Gary Musslemen . Our new XTS is phenomenal We’re looking forward to enjoying the benefits of being connected to a caring , dependable dealership . More

by PJSR
Recommend Dealer
Yes
Employees Worked With
The financing team as well??
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