DeVoe Cadillac - Service Center

I have had two bad experiences with your service department misdiagnosing my vehicle on two separate occasions. The first incident caused me to replace all 4 tires on my vehicle when after doing so, department misdiagnosing my vehicle on two separate occasions. The first incident caused me to replace all 4 tires on my vehicle when after doing so, it didn’t solve the ride problem. It was then diagnosed as a shock absorber problem which did fix the problem. Several months later the same vehicle was towed in for unknown problem with engine. Tech diagnostics tells me I need a new engine. Quoted me 12,100 dollars to replace. I towed the vehicle to another location for a second opinion. Turns out catalytic converter exhaust was the problem for a cost of 2600 dollars to repair. Never will I return and I will tell my story to many people More

I brought my xt4 there for the open and close light which kept coming on. I brought it to service 5xs and they kept it for about a month on each visit. I just got it back and that light went back on. They re kept coming on. I brought it to service 5xs and they kept it for about a month on each visit. I just got it back and that light went back on. They replaced my drivers side window thinking that might be a reason and now it squeaks like a dying mouse. I have an appt on Monday to bring it back because the battery( new! They replaced it because whatever they did drained it), but it’s now on 12v not 18v. I asked them to fix a tiny dent on the hood since it was there for a month and they didn’t . What’s going on with your service department? My brother wants to buy the supped up XT5 for over a $100k but he might do it in Fortmyers because he sees what I’m going through . I hope you help me out with these issues. Huge inconvenience with my almost brand new XT4. More

Very good service b y John the service rep! So far car is performing in a normal manner! So far car is performing in a normal manner! More

Luke did a great job handling our service. Roger helped us with some setup issues with our new Lyriq. Roger helped us with some setup issues with our new Lyriq. More

Also a perfect visit. My car looked fabulous too after a wash. I have always had good service at this dealership. My car looked fabulous too after a wash. I have always had good service at this dealership. More

John, my service manager, did a great job keeping me apprised of how the service was proceeding. Waiting room was very comfortable. apprised of how the service was proceeding. Waiting room was very comfortable. More

John Mullens is always most attentive to the needs of my car. He is a First Class Assistant Sales Manager!!! car. He is a First Class Assistant Sales Manager!!! More

Very professional. Good customer comfort service. The use of a car at no charge was a important factor in the excellent rating! Good customer comfort service. The use of a car at no charge was a important factor in the excellent rating! More

John is always professional and makes the necessary recommendations- I trust him. Thank you wendy recommendations- I trust him. Thank you wendy More

John was excellent Very quick Work. Nice waiting room overall great experience Will tell friends Nice waiting room overall great experience Will tell friends More