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DeVoe Cadillac - Service Center

Naples, FL

4.4
173 Reviews

173 Reviews of DeVoe Cadillac - Service Center

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April 09, 2025

Had a check engine light due to emissions leak in the tank fuel pump. Part were not readily available, but they got one although it took a while they gave be a new XT5 to drive while they worked on gett More

by Pisenberg1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mullen in the service dept
Apr 10, 2025 -

DeVoe Cadillac responded

Thank you for your feedback! We're glad to hear that John Mullen and our team were able to handle the issue with minimal inconvenience. We're also pleased that you enjoyed driving the XT5 while we worked on getting the parts. Thanks for trusting DeVoe Cadillac, and we look forward to serving you again!

April 09, 2025

The price of a oil change is way to expensive. Should be at least twenty five dollars cheaper. More

by EC160606
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can't
Apr 11, 2025 -

DeVoe Cadillac responded

Hi, Thank you for your feedback. We understand your concerns about the price of the oil change. We strive to offer high-quality service, and we’ll take your comments into consideration. We appreciate your business at DeVoe Cadillac and hope to continue serving you in the future.

April 08, 2025

You wanted to sell me a cabin air filter for $250 installed that sells from the Internet from $10-$20 and takes five minutes to install More

by SSJOHNSONJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luke Allen
Apr 11, 2025 -

DeVoe Cadillac responded

Hi, Thank you for sharing your feedback. We understand your concerns about the pricing of the cabin air filter. We aim to provide transparent and fair pricing, and we're sorry if the cost seemed out of line with what you expected. Please feel free to reach out to us directly to discuss this further, and we'd be happy to address any questions or concerns you have regarding pricing and services.

April 08, 2025

Luke was amazing. We got off to a bit of a rough start with a different advisor. He is no longer at DeVoe. Luke picked up the repair order and got everything worked ou More

by TAMSONLANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke, Brandon
Apr 09, 2025 -

DeVoe Cadillac responded

Hi, Thank you for sharing your experience! We're so glad Luke was able to turn things around and get everything worked out smoothly for you. We're also happy to hear that the loaner vehicle process went well with the help of Brandon. We truly appreciate your understanding, and we look forward to assisting you again in the future!

April 08, 2025

Luke is very professional, kept me informed all the way and vehicle was given back to me clean, great dealership would recommend them. More

by Cadillacbrit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke
Apr 09, 2025 -

DeVoe Cadillac responded

Hi, thank you for your wonderful feedback! We're so glad to hear that Luke provided you with excellent service and kept you informed throughout the process. It's great to know that your vehicle was returned to you clean as well. We truly appreciate your recommendation and look forward to assisting you again in the future!

April 08, 2025

Quickly dealt with a problem and friendly service as well assisting elder Cadillac customers. They move quickly when a problem develops. More

by emangan318
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mullen
Apr 09, 2025 -

DeVoe Cadillac responded

Hi, thank you for your kind feedback! We're thrilled to hear that our team at DeVoe Cadillac was able to quickly address your issue while providing friendly and efficient service, especially for our valued elder customers. We truly appreciate your trust and look forward to continuing to assist you!

April 07, 2025

Great service and really fast and friendly and good breakfast área nice waiting área too More

by dgonzalez01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Allen
Apr 08, 2025 -

DeVoe Cadillac responded

Hi, thank you for your kind words! We're thrilled to hear that you had a great experience with our service, and we're glad you enjoyed the breakfast and waiting area. We strive to provide fast, friendly, and efficient service for all of our customers. We look forward to seeing you again soon!

April 06, 2025

This was the first time I brought my Cadillac to be serviced at this location. My service advisor Benjamin Brewster was great to work with.. I am very pleased and will use this location again. More

by MICHELLE.WEDLAKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Brewster
Apr 08, 2025 -

DeVoe Cadillac responded

Hi Michelle, thank you for sharing your experience! We're so glad to hear that Benjamin Brewster provided excellent service during your visit. We're pleased that you had a positive experience and look forward to serving you again in the future. If you need anything, don't hesitate to reach out!

April 05, 2025

John Mullens is an incredible advisor. He is friendly, knowledgeable and advices a customer oriented solution to service needs. Devoe is fortunate to have him on their team. More

by FHCJULIUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mullens, John
Apr 08, 2025 -

DeVoe Cadillac responded

Hi, thank you for the wonderful feedback! We're proud to have John Mullens on our team and glad to hear he provided such a friendly and knowledgeable experience. Your kind words mean a lot to us and we truly appreciate your support!

April 05, 2025

Service writer was unaware I was there so a LOF took 1. 5 hours. Apparently it was my responsibility to let the SR know I was there. Then he asked if I was ok backing my car out of a space? Did I look too More

by Vbradburn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
Apr 15, 2025 -

DeVoe Cadillac responded

Hello, thank you for bringing this to our attention. We sincerely apologize for the delay and any misunderstanding during your visit. It is never our intention to make you feel uncomfortable or disrespected. Your feedback is important, and we will address the situation with our team to ensure this does not happen again. Please don't hesitate to reach out if you'd like to discuss your experience further. We truly value your feedback and your business.

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