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DeVoe Cadillac - Service Center

Naples, FL

4.5
203 Reviews

203 Reviews of DeVoe Cadillac - Service Center

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April 24, 2025

The service writer was great The texting method Iacks personal contact and waste of personal time for pertinent questions. The loaner car people great …. More

by BRUNO400
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Call me :this review is a joke
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Apr 28, 2025 -

DeVoe Cadillac responded

Thank you for taking the time to share your feedback. We're glad to hear our service writer and loaner car team made a positive impression! That said, we truly appreciate your input regarding the texting system. We're always working to improve experiences, and we hope to make your next visit better!

April 22, 2025

My experiences at DeVoe has always been positive. John Mullens has taken care of me for years. He is professional, knowledgeable, and just as nice as can be to everyone. More

by MAGGIEJUNEWALSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mullens
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Apr 23, 2025 -

DeVoe Cadillac responded

Thank you, Maggie! We're grateful for your continued loyalty to DeVoe and appreciate your kind words about John Mullens.

April 20, 2025

Rapid response upon arrival and keeps one informed throughout entire process. All are very polite1 More

by JHANDYNEWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Bisek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Fitzgerald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Beatty
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 20, 2025 -

DeVoe Cadillac responded

Hi, Thank you for sharing your positive experience with us! We're thrilled to hear that you had a smooth and efficient visit to DeVoe Cadillac. We appreciate your kind words and look forward to serving you again in the future!

April 20, 2025

Luke is Professional, helpful, friendly. Jordan, our shuttle driver, was fantastic! Dropped us at rgb beach while the car was being serviced! Above and beyond. More

by LINDAALLEN822
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Allen
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Apr 20, 2025 -

DeVoe Cadillac responded

Hi Linda, Thank you for sharing your experience! We're thrilled to hear that Luke provided such professional and friendly service, and that Jordan went above and beyond with the shuttle ride. It's great to know you had such a positive experience at DeVoe Cadillac. We appreciate your kind words and look forward to serving you again in the future!

April 20, 2025

I had some issues with my service. I left 4 messages for the service manager and he never called me back. I have owned many Cadillacs and have never had worse service. More

by B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Beatty
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2025 -

DeVoe Cadillac responded

Hi, Thank you for bringing this to our attention. We sincerely apologize for the lack of follow-up and the frustration you’ve experienced with your service. This is certainly not the standard of service we strive for at DeVoe Cadillac. Please feel free to reach out directly to us at your convenience, and we will make this right. We appreciate your continued trust in Cadillac and hope to have the opportunity to regain your confidence.

April 19, 2025

I have used DeVoe service for some time and have never been disappointed . In fact, they exceed my expectations . More

by SUEBURNHAM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Brewster
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Apr 20, 2025 -

DeVoe Cadillac responded

Hello Sue, thank you for your continued trust in DeVoe Cadillac! We're thrilled to hear that we've consistently exceeded your expectations. It's always our goal to provide excellent service, and we're grateful for your loyalty. We look forward to serving you again in the future!

April 19, 2025

The experience was very positive. Miss Koenig was first class in welcoming me and taking care of my car. She was much appreciated. More

by LRKLOCKE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miss Koenig
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Apr 20, 2025 -

DeVoe Cadillac responded

Hello, Thank you for sharing your positive experience! We're thrilled to hear that Miss Koenig provided first-class service and took great care of your vehicle. We truly appreciate your kind words and look forward to assisting you again in the future!

April 19, 2025

John Mullens is professional, courteous, knowledgeable, and easy to work with. Plus they provide round trip transportation. More

by ghansen0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
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Apr 20, 2025 -

DeVoe Cadillac responded

Hello, thank you for sharing your positive experience! We’re thrilled to hear that John Mullens provided such excellent service. It’s great to know that our round trip transportation was a helpful convenience. We appreciate your kind words and look forward to serving you again in the future!

April 19, 2025

John was straight forward, honest and sincere. You now have a new customer going forward More

by kobakofk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John in service
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Apr 20, 2025 -

DeVoe Cadillac responded

Hello, Thank you for your kind feedback! We're so glad to hear that John provided you with straightforward, honest, and sincere service. We're excited to have you as a new customer and look forward to assisting you again in the future!

April 19, 2025

Service department is always courteous and attentive. My service advisor Luke is thorough, friendly and beyond helpful. More

by CD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I did not work with the Sales Department.
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Apr 20, 2025 -

DeVoe Cadillac responded

Hello, Thank you for sharing your experience! We're glad to know that Luke and our service team continue to provide courteous, attentive, and helpful support. We truly value your trust in DeVoe Cadillac.

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