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DeVoe Cadillac - Service Center

Naples, FL

4.5
177 Reviews

177 Reviews of DeVoe Cadillac - Service Center

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April 03, 2025

Service was excellent especially since it was an emergency and not a scheduled service. Only disappointment was I needed to rent my own car since a loaner was not available. More

by ANNETTEKAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
Report | Print
Apr 08, 2025 -

DeVoe Cadillac responded

Hi Anette, thank you for sharing your feedback! We're glad to hear that the service was excellent, especially given the emergency situation. We apologize for the inconvenience with the loaner car availability and appreciate your understanding. We hope to provide an even smoother experience for you next time!

Apr 08, 2025 -

DeVoe Cadillac responded

Hello Annette, Thank you for sharing your experience! We're glad we could assist you with your emergency service. We apologize for the inconvenience regarding the loaner car and will certainly work on improving availability in the future. We appreciate your understanding and look forward to serving you again.

April 03, 2025

Quick and thorough service. I called in the morning and was able to get an appointment that afternoon. More

by BHARRISON5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Svgenja
Report | Print
Apr 08, 2025 -

DeVoe Cadillac responded

Hi, thank you for your feedback! We're glad to hear that you had a quick and thorough service experience. It's great that we could accommodate your appointment on such short notice. We look forward to serving you again in the future!

Apr 08, 2025 -

DeVoe Cadillac responded

Hello, thank you for your feedback! We're thrilled to hear that you received quick and thorough service and were able to secure an appointment the same day. We appreciate your trust in DeVoe Cadillac and look forward to serving you again soon!

April 02, 2025

Svenja is the BEST. Her customer service is exceptional. Best service person I have ever experienced. More

by crhonack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Svenja Koenig
Report | Print
Apr 03, 2025 -

DeVoe Cadillac responded

Hi, thank you for sharing your experience with DeVoe Cadillac! We’re thrilled to hear that Svenja provided you with exceptional service. We’ll be sure to pass along your kind words to her. We appreciate your business and look forward to serving you again!

April 02, 2025

Service was very efficient. Quick and easy check-in and quick and easy check out. Just frustrated because they didn’t find anything wrong with my automatic breaking system. More

by jmpiccoli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Report | Print
Apr 03, 2025 -

DeVoe Cadillac responded

Hi, thank you for sharing your experience with DeVoe Cadillac! We're glad the service was efficient and that the process was quick and easy. We understand your frustration with the automatic braking system not showing any issues, and we’re here to assist you further if needed. Please let us know if there's anything else we can do to help!

April 02, 2025

You did everything I thought should be done to a car and more. Thanks a lot More

by ian1231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
don’t remember her name
Report | Print
Apr 03, 2025 -

DeVoe Cadillac responded

Hi, thank you for your kind words! We're glad to hear that we were able to meet your expectations and go above and beyond. We truly appreciate your business and look forward to assisting you again in the future!

April 01, 2025

Great customer service, my vehicle is always properly fixed and delivered on time as promised. Very friendly, accommodating and easy to work with. More

by GeneNaplesFL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Svenja Koenig
Report | Print
Apr 02, 2025 -

DeVoe Cadillac responded

Hi, Thank you for your kind words! We're thrilled to hear that you're consistently satisfied with our service. We strive to provide timely and reliable repairs, and it's great to know we hit the mark for you. We look forward to working with you again soon!

April 01, 2025

Ben is an excellent representative for DeVoe and Cadillac in particular! Very friendly and communicates info well. An asset to have at DeVoe! More

by naplesdgs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
Report | Print
Apr 02, 2025 -

DeVoe Cadillac responded

Hi, Thank you for your kind words! We're thrilled to hear that Ben provided such excellent service and made your experience at DeVoe Cadillac enjoyable. We truly appreciate your feedback and are proud to have him as part of our team.

February 15, 2024

Edward Lee was my service advisor at Devoe Cadillac, Naples, Florida. He expedited the installation of a new battery. Thanks so much to Mr Lee and the service team so that I could make my meeting. More

by klumpdean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Mar 15, 2024 -

DeVoe Cadillac responded

Thank you for your feedback! We're delighted to hear that Edward Lee and our service team at DeVoe Cadillac were able to expedite the installation of your new battery, allowing you to make your meeting. We appreciate your kind words and your business. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

January 11, 2024

Last Oct wrote a letter to owner describing shabby service. Received no reply. Am now trying to schedule simple maintenance appointment. Would expect a return call within five minutes. Two hours la More

by zurcher001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Garlock, John Mullins
Report | Print
Jan 12, 2024 -

DeVoe Cadillac responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

July 06, 2023

Disappointed, they worked on my car,got it back, not working properly, of course zero accountability. More

by sweetbea47
Service Price Transparency
Service Time
Recommend Dealer
No
Employees Worked With
The person who worked on my car
Report | Print
Jul 10, 2023 -

DeVoe Cadillac responded

Hello, we are sorry to hear about your disappointment with the service provided for your car. We understand the frustration of receiving your vehicle back and finding that it is not working properly. We take accountability for our work and strive to provide high-quality service. We would like to investigate the issue further and address your concerns. Please contact our customer service department at your earliest convenience so that we can work towards resolving the situation to your satisfaction. Thank you for bringing this to our attention, and we look forward to the opportunity to make things right.

Jul 12, 2023 -

sweetbea47 responded

If you would please provide me with the contact information of the person whom, I need to speak with?

Jul 13, 2023 -

DeVoe Cadillac responded

Hello, please contact our service manager Chuck Henthorne at 239-261-1234. Thank you!

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