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Deacon Jones Auto Park

Smithfield, NC

3.7
101 Reviews

1115 North Bright Leaf Blvd.

Smithfield, NC

27577

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Showing 101 reviews

November 01, 2023

I would like to compliment Grady Brantley for the helpful care I received from him today. When I walked into Deacon Jones with my problem he immediately greeted me and calmed my fears and followed th More

by Mary Nell FergusonMnferguson41
Recommend Dealer
Yes
Employees Worked With
Grady Brantley
Nov 03, 2023 -

Deacon Jones Auto Park responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Deacon Jones Autopark, INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 12, 2023

Wonderful experience here, no pressure sales and very helpful staff. I recommend this dealership for your car buying needs. More

by Lorie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Titus Hainesworth , Neil Lambert, Candy Perry
Oct 31, 2023 -

Deacon Jones Auto Park responded

Lorie, thank you for your kind review; we are happy to pass along your comments to the team here at Deacon Jones Auto Park!

October 01, 2023

We put 1000. $ down to hold a truck but changed our mind and dealership isn’t refunding the money. We were not told it was non refundable and we have called sever More

by Jaumiller
Recommend Dealer
No
Employees Worked With
Neil Lambert, Candy Perry
Oct 31, 2023 -

Deacon Jones Auto Park responded

We would like to work towards a resolution, so if you are willing, please reach out to us at (919) 205-5373 to discuss this further.

Oct 31, 2023 -

Jaumiller responded

We did get our money back thank you

March 30, 2023

Every vehicle I've bought since 1993 has been with Deacon Jones. All of the staff are great to work with. Service does a great job as well. More

by jgiljamm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trey Jones Deborah Daughtry
Apr 04, 2023 -

Deacon Jones Auto Park responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

March 29, 2023

The service department is terrible they don't know how to diagnose a vehicle and fix it correctly I have had my truck in there 3 times for the same problem and still has not fixed they just keep throwing par More

by Thowes76
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Trey, Jason
Mar 31, 2023 -

Deacon Jones Auto Park responded

We work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Please contact us at (919) 300-7683 when you have an opportunity, and we will be more than happy to try and turn your experience around.

March 19, 2023

Took car in for an oil change and safety inspection. Was told it would be two hours. Was ready in about an hour and 15 minutes(good part). Got home my husband was looking at the receipt and noticed they More

by Jani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Mar 22, 2023 -

Deacon Jones Auto Park responded

Jani, Thank you for reaching out to us. We regret to hear about the situation you have described. We would like the opportunity to address your concerns. Please reach out to us directly at (919) 300-7683 when you have a chance. Thank you, and we look forward to hearing from you.

February 16, 2023

I am owe a gap refund and I have called and no one returns my phone calls. I purchased in December and I still don't have my refund yet. Why do it take so long to refund my money More

by Pheobeb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Neil Lambert, Candy Perry
Feb 21, 2023 -

Deacon Jones Auto Park responded

Hello, we regret to hear that your experience with us was not positive. I have searched all our records for a Pheobeb. I cannot find any information under this name. Don't hesitate to contact me personally at 919-934-8101, so I can gather more information. Thank you, Candy Perry, Deacon Jones Auto Group.

Feb 21, 2023 -

Pheobeb responded

It Pheobe Kendall

February 02, 2023

The service dept never called us back regarding needed repairs to our vehicle; we waited a week, and that's we had to call in for an update More

by ihocutt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bel
Feb 21, 2023 -

Deacon Jones Auto Park responded

We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We'd like the opportunity to discuss this with you. Please reach out to us at (919) 300-7683 at your earliest convenience to discuss how we can turn your experience into a positive one. Take care!

January 31, 2023

I had an incredible experience with the staff at Deacon Jones. Douglas Hodges and Cody Dale were on it. They made sure we were able to pick out the car of our choosing as well address our many options and More

by williamgregory1973
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Cody Dale
Feb 05, 2023 -

Deacon Jones Auto Park responded

We want all our clients to have a comfortable and stress-free experience with us! We look forward to your next visit! Take care!

January 06, 2023

Everyone was very professional. We had a great experience with everyone. I would highly recommend them when your are purchasing a vehicle. More

by dwomble
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Jones, Brandon, Darrel, Neil Lambert, Candy Perry
Jan 11, 2023 -

Deacon Jones Auto Park responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Deacon Jones Autopark, INC.! Thanks again for the recommendation, and have an amazing day!