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Deacon Jones Ford Lincoln - Service Center

Goldsboro, NC

4.7
587 Reviews

587 Reviews of Deacon Jones Ford Lincoln - Service Center

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March 27, 2025

Stop sending links to give you reviews. I will give you a poor one. Also, the tech neither reset my oil light nor reset my tpms sensors. More

by No stop sending review requests
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember, kept passing me between advisors
Apr 05, 2025 -

Deacon Jones Ford Lincoln responded

We are disappointed to learn of your experience here at Deacon Jones Ford Lincoln, but will take this opportunity to improve. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Deacon Jones Ford Lincoln (919) 736-3387

March 27, 2025

My wife and I had to involve corporate to get satisfaction addressing our concerns. If sales, parts and service would have been as sensitive to customer concerns as they were to their respective More

by dhrenee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JTt.Deichmueller (sales), JD (services), and Parts representatives
Apr 05, 2025 -

Deacon Jones Ford Lincoln responded

Dhrenee, we're happy to hear you had such a positive experience with our team! Dhrenee, thanks for taking the time to leave a review. Hunter Stovall https://www.deaconjonesfordlm.com/

March 26, 2025

Michael in service always makes sure that I am taken care of. The service is great and my vehicle is always taken care of. Shane from Sales always checks on me while I am waiting too. I have purchased 6 o More

by elva.mozingo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael and Shane
Mar 28, 2025 -

Deacon Jones Ford Lincoln responded

Elva.mozingo, we're glad you had such a wonderful experience with us! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Hunter Stovall https://www.deaconjonesfordlm.com/

March 25, 2025

They replaced my low ride suspension with struts and I know my steering would change but I don’t believe it should be so hard to turn when i first takeoff took it back twice still not right More

by BIGMAC3505@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad
Mar 28, 2025 -

Deacon Jones Ford Lincoln responded

Bigmac3505@yahoo.com, thank you for your kind words and this wonderful review! If you're ever in need of more help, please let us know! Hunter Stovall https://www.deaconjonesfordlm.com/

March 25, 2025

They got me done I a professional timely manner They were very courteous as well More

by MAUMESE
Recommend Dealer
Yes
Employees Worked With
JB
Mar 28, 2025 -

Deacon Jones Ford Lincoln responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! Feel free to reach out to us if you need anything. Have a wonderful day. Hunter Stovall https://www.deaconjonesfordlm.com/

March 25, 2025

As soon as I called the service department Michael was great. I explained exactly what I needed. As soon as I arrived Michael took care of my needs and made sure the job got done promptly and efficientl More

by mhs8691bb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael in Service Department
Mar 28, 2025 -

Deacon Jones Ford Lincoln responded

Mhs8691bb, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Deacon Jones Ford Lincoln. Thank you again for leaving us this response! Hunter Stovall https://www.deaconjonesfordlm.com/

March 23, 2025

Communication was excellent, the car was repaired in a timely manner, I was happy, thanks More

by table393
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BJ
Mar 28, 2025 -

Deacon Jones Ford Lincoln responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! Please let us know if there is anything else we can do for you; we are more than happy to help! Hunter Stovall https://www.deaconjonesfordlm.com/

March 22, 2025

Excellent job putting the plate holder on my Bronco. Quick service too. Thank you very much. More

by pdreez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Mar 28, 2025 -

Deacon Jones Ford Lincoln responded

Pdreez, we're glad you had such a wonderful experience with us! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Hunter Stovall https://www.deaconjonesfordlm.com/

March 22, 2025

Provided the best service. I will be back again for next scheduled routine maintenance. Thanks! More

by April
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Mar 28, 2025 -

Deacon Jones Ford Lincoln responded

April, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Deacon Jones Ford Lincoln. We sincerely thank you for the positive review, and look forward to seeing you again soon! Hunter Stovall https://www.deaconjonesfordlm.com/

March 22, 2025

They have a nice clean facility, The service personnel is friendly and easy to communicate with. They schedule appointments and follow through as stated. They diagnose problems and discuss thoroughly with yo More

by Jeannette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris, Matt
Mar 28, 2025 -

Deacon Jones Ford Lincoln responded

Jeannette, we are so pleased you enjoyed your visit to Deacon Jones Ford Lincoln! Thanks again for the recommendation, and have an amazing day! Hunter Stovall https://www.deaconjonesfordlm.com/

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