Dean Honda

There was an issue with noises and multiple people tried to access the issue. They could not duplicate the sounds but gave a good try at understanding the issue. I was not charged and was happy, even if t to access the issue. They could not duplicate the sounds but gave a good try at understanding the issue. I was not charged and was happy, even if the cause was not found. More

Very pleasant to work with. Went out of his way to make my children comfortable and that made our decision much easier. Highly recommended dealership my children comfortable and that made our decision much easier. Highly recommended dealership More

I have purchased 2 Honda Civics from this dealership. I have purchased both cars through Jason in sales. Brandon in service was very kind and reminded me about a letter I had received regarding a settlemen have purchased both cars through Jason in sales. Brandon in service was very kind and reminded me about a letter I had received regarding a settlement for 2007 Civics and the cross arms which were affecting tire wear. I had received this letter but had forgotten to mention it when I brought the car in for service. The car was initially brought in for intermittent difficulty getting the car to start. Tests were done and indicated the starter needed to be replaced which was covered under my extended warranty. The car now starts with no problem! There was also a noise in the rear passenger side which was found to be a bad shock which is also covered under my extended warranty. The shock was ordered along with new cross arms. I have since received a call that my cross arms are in. I am waiting for my shock to come in then I will be returning for the additional service. Brandon kept me apprised of each test result. The lady who was working the reception desk in service was also very nice and offered the hot beverages that were available which I appreciated with any early appointment. Thanks to all the service staff for a pleasant experience! More

The service department has few customer service skills. They make you feel like you are bothering them to do their jobs. I will take my car to other locations to avoid them. They make you feel like you are bothering them to do their jobs. I will take my car to other locations to avoid them. More

I have always been extremely satisfied with Dean Honda's service department. The people are friendly, helpful, willing to explain everything thoroughly, and always do very high quality work. Honda's service department. The people are friendly, helpful, willing to explain everything thoroughly, and always do very high quality work. More

This service experience was great.....and these are a great bunch of guys! I was made to feel special! Looking forward to my next appointment in August at the new building! Maybe I'll get a free do great bunch of guys! I was made to feel special! Looking forward to my next appointment in August at the new building! Maybe I'll get a free doughnut! More

I initially called for a oil/filter change. Called back shortly later to also add inspection/emission. Was told I would have to reschedule because putting these services together would take up more than th shortly later to also add inspection/emission. Was told I would have to reschedule because putting these services together would take up more than the allotted time slot. I rescheduled & cut my vacation short to take another appt at Dean Honda. Imagine my surprise when the service man asked me if I wanted them to do an additional 30,000 mile service!?! What happened to sticking to an appropriated time frame. I couldn't initially get an oil/ filter change & inspection done together, but once I'm there, then you can do an additional service for an hour or two? WHAT THE HECK???? Just remember, you're not the only Honda dealership/service center in the area. More

Tiffany was very good at explaining the car's features. She's friendly and not overly pushy. She also took the time to set the clock, locks, bluetooth, etc. Love the crx. features. She's friendly and not overly pushy. She also took the time to set the clock, locks, bluetooth, etc. Love the crx. More

My car was in for a recall along with a service light that had been on. Of course, the light went out the day before my appointment. The light problem was resolved and they only charged me for the diagno that had been on. Of course, the light went out the day before my appointment. The light problem was resolved and they only charged me for the diagnosis. The car wash was a pleasant surprise. The people that I encountered at the dealership were very efficient and I totally appreciated the loaner car. More

Always Great Service at Dean Honda. Very Nice facility with friendly Service and the Best Trained Service Team. I will be back for future Honda Purchases. with friendly Service and the Best Trained Service Team. I will be back for future Honda Purchases. More