Dean Team Volkswagen of Kirkwood

after not being able to find the car i was looking for, Eric showed me the next best thing and I am in love with my new car! He was very quick with the paperwork process yet made sure to inform us of every Eric showed me the next best thing and I am in love with my new car! He was very quick with the paperwork process yet made sure to inform us of every detail! More

All the salesman were really friendly. Nick was an excellent help and answered all questions leading to the purchase of my car. Nick was an excellent help and answered all questions leading to the purchase of my car. More

Max was great to work. Made the process easy and very good at communicating, keeping me updated Made the process easy and very good at communicating, keeping me updated More

Maxwell, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service an He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and they know they’re stuff. Thank you very much More

Kathleen was a rock star sales rep. Low pressure, very attentive and responsive. It truly felt as if she had the car shoppers needs over the dealerships goals. Low pressure, very attentive and responsive. It truly felt as if she had the car shoppers needs over the dealerships goals. More

The dealership was nice a little cramped in the parking lot but the people that work there were very friendly and helpful especially our guy Eric he was very informative and kept us up to date with every p lot but the people that work there were very friendly and helpful especially our guy Eric he was very informative and kept us up to date with every part of the process on trading in my truck and purchasing the jeep gladiator. I would recommend this dealership to anyone I know. 5 stars to Eric Tentschert. More

This was the BEST car buying experience I have had. My salesman, Jeremy, made me feel comfortable, listened to what exactly I needed in a car, and did not pressure me into a decision. It didn’t feel li My salesman, Jeremy, made me feel comfortable, listened to what exactly I needed in a car, and did not pressure me into a decision. It didn’t feel like it was a job for him; it felt like he really cared about my car buying experience. Shelby, the finance manager, was kind, knowledgeable, and she educated me on every step of my contract terms. Like Jeremy, she made the experience feel like it was more than a job for her; she, too, cares about the whole customer experience. Both Jeremy and Shelby made what is typically considered a grueling experience an actual pleasant event. If you’re thinking about buying a car and are dreading the dealership experience, working with Jeremy and Shelby at DeanTeam Kirkwood will change your mind and perspective. More

My husband and I recently purchased an electric car from this dealership, and had a wonderful experience from start to finish with Kat Bute, our salesperson. She was very transparent, helpful, and quick this dealership, and had a wonderful experience from start to finish with Kat Bute, our salesperson. She was very transparent, helpful, and quick to respond to questions. I highly recommend if you are in the market for a new or used car, visit them online or in person.. thanks again Kat! More

We had a very good experience with Dean Team. Eric was super nice and helpful. Eric was super nice and helpful. More

I purchased a vehicle from this dealership two months ago. I had left several messages for Colin Berndt, the General Manager, asking him to call me to discuss certain issues associated with the purchase ago. I had left several messages for Colin Berndt, the General Manager, asking him to call me to discuss certain issues associated with the purchase as well as the overall experience. He never returned my phone calls. Today, after being on hold for an extended period of time, I was finally able to speak with Colin. I asked Colin if he had received my messages. He stated he did but it was not his job to speak with customers, so he didn’t call me back. He further stated, “ It is below my pay grade to deal with customer related issues. I have been running the place for 28 years”. Wow… I had just spent $50,000 at his dealership, and he did not have 5 minutes for a conversation. Furthermore, he kept miss pronouncing my name even after I had corrected him several times. I suspect this was intentional as I don’t recall anyone else having issues with the pronunciation of my name. Nonetheless, Colin became combative when I asked to speak with his supervisor. He said, “I don’t have a boss, I run the place”. Do Not purchase anything from this dealership. They will collect your payment with a smile, and refuse to speak with you once the funds have cleared… More