Dean Team Volkswagen of Kirkwood

experience was better than I expected. a b c d e f g h i j k l m n o p q r s t

Just bought a new Volkswagen Jetta from the Dean Team in Kirkwood, Missouri. What a wonderful atmosphere with a wonderful staff of sales personnel. My salesperson, Kathleen Bute, led me through the entire process of picking out the Jetta and a comfortable test drive in such a friendly way that sold me entirely. The financing process was the same. Shelby Diepenbrock made the process quick and easy. She explained the added advantages of certain protections that enhanced the sale. I'm so grateful that I was dealing with such a friendly staff!

The Beetle Connection at Dean Team. They had vehicle we were looking for and our experience was exceptional. I contacted Marc Jackson online via CarFax app. I was hesitate at first since I was 700 miles away in Upper Marlboro, MD. I did not want to be ripped off. Marc professionally walked me through the process, earned my trust and confidence. He informed me of the vehicle costs. He became my trusted agent! I was buying a VW Beetle for my wife. Marc provided invaluable service. He took additional pictures, virtually walk me through car, produced a You Tube video showing me the car. I got a fair deal on a 2014 Beetle Premium with Tech (satin white) with 8.5K miles including a 72 month/ 60K PLAT Warranty. I was tickled pink--shut my mouth and kept on talking:-) The VW Beetle was loaded to the gills! Marc made us so comfortable that we cancelled a local deal in order to go with the Dean Team. I kid you not, wow. I purchased the vehicle on 4 May and had the car in hand on 6 May. Marc coordinated the delivery in time for Mother's Day. My wife was so excited to see the bug coming down the street atop of the Transport Carrier. Just happiness. We got a fair deal compared to other cars within the National Capital Region. We over paid $2K for the car, but I did not care. My wife was happy. PLUS, I know Marc will make a good commission to support his family too. At the end of the deal, it was a win win for all of us. I got a happy wife, Marc was happy, Dealership was happy. Thank you Marc, Keep up the good work and I will be more than happy to be a reference for you. Oh yeah, let's not forget Bill Van Oyen. He too was great finance guy. Bill called me at work, we went over the financing, warranty and Bill got the paper work to me within 14 hours via Fed Ex. I got a good deal on the extended warranty--I said yes before Bill could finish his sales pitch. Just a little tip...every $1K saved or spent moves the needle only by +/- $25; therefore, do not get hung up on $750 bucks. Counter with something that improves the vehicle. At the end of the day, have fun. Thanks Marc, Bill and young lady who was helping the finance officer. Semper Fidelis...Mel