Dean Team Volkswagen of Kirkwood

I had purchased a vehicle from Dean Team VW sight unseen. I had specifically asked my salesperson if the vehicle had ANY cosmetic or mechanical flaws. He assured me that the vehicle was in fantastic shape wi I had specifically asked my salesperson if the vehicle had ANY cosmetic or mechanical flaws. He assured me that the vehicle was in fantastic shape with zero issues. I shipped the car sight unseen trusting my salespersons judgment and upon arrival had soon noticed that I was lied to. The vehicle showed up filthy, it looked like it had not been detailed in months, had no gas in it, had ‘08 DATED dry rotted tires that were not safe to drive on (I don’t know how this passed inspection), had front bumper damage and to top it off I noticed that the entire vehicle has been repainted. Every bumper was a shade off/some had chipping paint. I put trust in my salespersons words and the clean carfax report that I was provided (obviously not). I would not recommend buying a vehicle from Dean Team VW Kirkwood let alone a vehicle sight unseen from them. It’s sad to work had to purchase my dream car to only be screwed over and taken advantage of as an out of state buyer. More

Derek was wonderful and went above & beyond for our family. Very friendly & forthcoming. Very genuine. Grant in finance was incredible as well. We purchased 2 cars from them in a short period of time a family. Very friendly & forthcoming. Very genuine. Grant in finance was incredible as well. We purchased 2 cars from them in a short period of time and were impressed with the level of service! They have set the bar! More

Danielle Schellenger made my car buying experience very smooth and delightful! Danielle was very patient and answered all my questions and helped set everything up! If you are looking to buy a new VW go se smooth and delightful! Danielle was very patient and answered all my questions and helped set everything up! If you are looking to buy a new VW go see Danielle! Denise Harrison More

Dave did a wonderful job working with my wife and I. We drove from the Memphis area after getting a deal done with Dave over the phone. More than happy to make the drive after running into some issues We drove from the Memphis area after getting a deal done with Dave over the phone. More than happy to make the drive after running into some issues locally with a dealership. Very simple process and numbers were exactly as we agreed upon. We appreciate the professionalism of each of the staff we encountered! Would definitely make the drive again. More

Brandy was amazing and grant was super helpful. Loaded the bases and hit it out of the park! Loaded the bases and hit it out of the park! More

Anthony in service has always taken great care of me and my car. He is kind and patient. I appreciate all of the service from the purchase of my vehicle to now, two years later, the maintenance at Dean Team my car. He is kind and patient. I appreciate all of the service from the purchase of my vehicle to now, two years later, the maintenance at Dean Team KIRKWOOD! More

Dave was great to work with. Very knowledgeable and helpful. Got us in and out like it was nothing. Grant was just as helpful. I couldnt recommend them more. Very knowledgeable and helpful. Got us in and out like it was nothing. Grant was just as helpful. I couldnt recommend them more. More

She didn’t return any communication, tried very hard to buy from her but can only do so much when someone flat out ignores you. Not only did I find a better vehicle, I also found a better rate. If you have buy from her but can only do so much when someone flat out ignores you. Not only did I find a better vehicle, I also found a better rate. If you have good credit and can put money down, go elsewhere. Another idea, don’t be on speakerphone when you trash the car being traded in. More

Dave Schultz actually made buying a car an enjoyable experience! We're very happy with our car, transaction and have already recommended him to a friend! experience! We're very happy with our car, transaction and have already recommended him to a friend! More