Dean Team Volvo Cars of St. Louis

Excellent Service We have used Dean Volvo for about a year and always had friendly, efficient service. Molly (and the rest of the service team we have encountered) is e We have used Dean Volvo for about a year and always had friendly, efficient service. Molly (and the rest of the service team we have encountered) is excellent. More

Purchased Two (2) Vehicles in 2015, Long Distance In 2015, I purchased two (2) vehicles, an S60 R and an XC60 Platinum from Volvo of Brentwood. Following a nationwide search, the S60 R was located. Fo In 2015, I purchased two (2) vehicles, an S60 R and an XC60 Platinum from Volvo of Brentwood. Following a nationwide search, the S60 R was located. Following several phone conversations, I made the trip to St. Louis, purchased the S60 R, and drove away. A few months later, the same process was followed for my XC 60 purchase. On both purchases, I worked with Alen Prohic and Edin Hadziefendic. Alen, my main contact, was open, upfront, honest, answered all questions, sent numerous photos, and worked hard to ensure my trip, and ultimate purchase, would be worthwhile. It was. When the XC60 purchase process began, I conducted a nationwide search, and returned to Volvo of Brentwood. Alen went through the same process, and worked very hard to earn my business again. On both purchases, Alen and Edin were accommodating to my travel schedule, and did everything possible to ensure my satisfaction. Whether you live in St. Louis, or anywhere in the country, Alen and Edin will earn your business, and do everything possible to ensure you high satisfaction. Both are honest, and care about their customers, and their needs. More

Excellent Perfect car buying experience. Vernon Davis listened to and respected everything I had to say. The whole process couldn't have been easier or smoother Perfect car buying experience. Vernon Davis listened to and respected everything I had to say. The whole process couldn't have been easier or smoother. In for my first service. Molly greeted me enthusiastically. Waiting in the comfortable waiting. We'll see how it goes. More

Routine Service Visit - Outstanding results! I had my 2013 S60 in for routine service (20k mile maintenance) this week. Jimmy and the entire staff at Brentwood Volvo is fantastic! Everyone I en I had my 2013 S60 in for routine service (20k mile maintenance) this week. Jimmy and the entire staff at Brentwood Volvo is fantastic! Everyone I encountered was welcoming, friendly and knowledgeable. My car was ready when they said it would be and was even washed and vacuumed (thanks Lucas!). See you in another 10k miles! More

UPDATE: Matt Newbold, the service manager, called me today and did a good job to made things better. I will be giving them a chance to earn back my business. At best they suffer from poor communicat today and did a good job to made things better. I will be giving them a chance to earn back my business. At best they suffer from poor communication, and more likely are just full of bs. Had my 2008 Volvo S80 T6 AWD towed there because car would not start and key would not come out of ignition. Service department called me after 2 days trying to diagnose saying corroded negative battery terminal and needed $300 software upgrade. First of all, negative terminal was not corroded, at least not much. I know this because I charged the new battery and put jumper cables on the car immediately prior to having it towed. Secondly, why would it take them 2 days to diagnose a battery terminal? Paid the $300 for the software upgrade and called Volvo customer service. When VCS contacted dealer, the facts suddenly changed. Now it was a corroded battery cable and the software they installed for free. Really? That's news to me. Overall, if the cable was bad, and they charged me to change it, then the $300 is probably OK. But like I said, at best they are guilty of very poor communication. Left a bad taste in my mouth and I would not return to this dealer for service or to buy a car. More