Dean Team Volvo Cars of St. Louis

Pleasant surprise I was very pleased with the no pressure process with Dean Team. They listened to my needs and found me what worked for our family. I will use them aga I was very pleased with the no pressure process with Dean Team. They listened to my needs and found me what worked for our family. I will use them again in the future. A true pleasure! More

Great experience Dean Team is the best dealership and Brandan and Scott are easy to deal with. This is the 3rd car I've bought from dean team and i will definitely b Dean Team is the best dealership and Brandan and Scott are easy to deal with. This is the 3rd car I've bought from dean team and i will definitely be back for a 4th. More

Happy Customer Excellent service overall! I highly recommend this dealership and specifically dealing with Jason, Kurt, and Scott Varnum! All three were excellent to Excellent service overall! I highly recommend this dealership and specifically dealing with Jason, Kurt, and Scott Varnum! All three were excellent to work with all around. More

Amazing experience!!!! Brandan was knowledgable and he and his team were able to locate a vehicle and have it in 48 hours. No one was able to beat their price thanks to Eddi Brandan was knowledgable and he and his team were able to locate a vehicle and have it in 48 hours. No one was able to beat their price thanks to Eddie!!! Thanks Dean Team!!! More

Hands down best customer service! Brandan was a absolute pleasure to work with and the whole Dean Team Staff. I would recommend them to all of my friends and family! THANKS DEAN TEA Brandan was a absolute pleasure to work with and the whole Dean Team Staff. I would recommend them to all of my friends and family! THANKS DEAN TEAM!! More

From Potential Buyer to Forever Buyer "Great Service" Brandan Spraul is wonderful! He gave us the very best service. I truly appreciated his kind and gentle demeanor. He was very patient "Great Service" Brandan Spraul is wonderful! He gave us the very best service. I truly appreciated his kind and gentle demeanor. He was very patient with our situation and was extremely understanding. Keep up the great work!! More

Our Problem Car Re$old to New Customer Avoid. Like the plague. Apologies for the long post here, but if you're thinking about buying a Volvo, please take a moment to read: We leased a ne Avoid. Like the plague. Apologies for the long post here, but if you're thinking about buying a Volvo, please take a moment to read: We leased a new XC90 Hybrid from Volvo of Brentwood in early 2016. The car had a lot of problems right from the start. In less than a year, the center console that powers the temp/GPS/sound/etc. failed numerous times, the transmission failed, the windshield leaked, defrost & air conditioner had to be repaired, it stalled & was towed to the dealer, and - most concerning - the backdoor locks would occasionally malfunction and trap passengers in the car until someone opened the door from the outside. Needless to say, the XC90 Hybrid was the worst car we've ever had. But - it's a car. It happens. The real problem with Volvo of Brentwood is how they handled the situation. It literally took me months to reach the dealership General Manager, Edin Hadziafendic. I left a number of messages and wrote to him. No reply. In December 2016, after the central console that was replaced/rebooted several times started to glitch out again, I finally went into the dealership and sat down until he would come out to talk to me. After a long conversation, Mr. Hadziafendic told me that the XC90 Hybird model 'was having a number of problems', and that he was generally keeping them 'off his lot.' He offered to 'send our car back to Volvo' and switch us out into a different car. He wanted us to sign a new, three-year lease. I told him that I wouldn't add another year onto our existing contract, and he replied that he'd 'check into it' to 'see what he could do.' I'll skip the details of the eventual switch, except to say that it wasn't good. What happened next, however, is why I'm now spreading the word. The Volvo XC90 we returned had a list of unresolved service items that were written up by the Volvo Brentwood service team. Again, it was my understanding that the car was 'to be returned' to Volvo. What actually happened --- the car was put on the market the day after we returned it, and quickly resold to a buyer on the West Coast. I only know about the resale because about a week later I received a call from a tow company in Washington. Our personal contact data was still linked to the car [another problem] and the XC 90 we returned was apparently broken down - again - on the side of the road. After that call, I pulled the title information and it showed no record of the Volvo XC ever being repaired again after we returned it to Volvo Brentwood. No record even of repairs to the known problems that we had detailed (in writing) with their service team. The problems we had with our XC90 were an irritating inconvenience. The fact that the dealer turned around and sold our problems to a second, unsuspecting customer is appalling. PS: I have sent all of this information to Volvo's US corporate office, and their response has been flat disinterest. I was told they are "unable to address any of the issues" regarding the XC 90 we returned, and that "they regret the dealer told you the vehicle was being sent back to Volvo and that didn't happen." But that's it. I've been surprised, frankly, that Volvo USA has also appeared to be unconcerned that the last service issues with our XC90 Hybrid don't appear to have been repaired before it was sold. It's a cavalier apathy that doesn't seem to align with their former reputation for safety. Caveat Emptor - Buyer beware. More

Quick, Friendly, and GREAT DEAL I recently stopped into Dean Team on a recondition by a friend who just bought a car here. I was looking to lease a new Volvo S60. I was greeted by Ku I recently stopped into Dean Team on a recondition by a friend who just bought a car here. I was looking to lease a new Volvo S60. I was greeted by Kurt who was very friendly and knowable about the car. Fell in love on the test drive, I knew I found the one. The pricing was very simple and easy "no hard sells or strong arms here" which was a nice change of pace. The finance was fast and friendly as well. Scott explained the terms and the different options I had for the lease. I was pleased with how quick the whole thing took and how friendly everyone was. I will be coming back again!! More