Dean Team Volvo Cars of St. Louis

Took my hybrid in for annual service and reported an issue with the charger becoming paused for no apparent reason on a sporadic basis. The diagnosis attempt was to plug it into a 120V charger and repo issue with the charger becoming paused for no apparent reason on a sporadic basis. The diagnosis attempt was to plug it into a 120V charger and report it charged, I spoke with Volvo corporate who opened a case on the issue. I spoke with Katie Murphy, service manager, who was very pleasant and rescheduled the car for more in-depth diagnostics. The first appointment had to be canceled as they only have one mechanic certified for hybrids and he was unavailable, Rescheduled for a time that worked with my schedule, about two weeks out. They did offer a shorter time but I couldn't be there due to other commitments. Upon arriving, I am told they will not be able to get it in until the next day, so I took the loaner and left planning on returning the day after tomorrow. (I live 50 miles away so try to coordinate to minimize the two hour round trips.) I got a call same day to verify my phone, iOS, and Volvo app version, which I did. I had reported an additional issue with the app reporting multiple times that the car was fully charged. I gave them a typed document that outlined both problems in detail to simplify the communication of the problems. At approximately 4:00, or less than two hours later I was notified by the app that my car was unlocked, and it showed my car in their rear parking lot. It would have been there for some time as the unlocked notification is not instant. At 7 when it was still there I locked it remotely so it was not unlocked in an unattended rear lot. 7 am the next morning I had a call it was finished, I picked up the car. The settings had been blown in updating the software, and did not show my Sirius radio anymore, When I asked Doug he told me to reload my phone app like the paperwork said and to reload my personal settings. No guidance on the Sirius issue, and did not even get off his stool to look. When I got home I realized they had eliminated the original paused charging from the service order and only dealt with the repeated app message. I reapplied the Sirius app and had it restore, but astonishing that this wasn't offered as a solution. Condescending and not service oriented at all. We own three Volvos and as Dean is the only option in St Louis for a Volvo dealer will begin researching other dealerships within 100 miles rather than deal with Doug again. More

Very friendly staff. Every time I arrive I receive a warm welcome and prompt service Every time I arrive I receive a warm welcome and prompt service More

Had an excellent experience with Bob Chitwood. He got us in the vehicle we wanted quickly and my buying experience was hassle free. He gained a customer for life! He got us in the vehicle we wanted quickly and my buying experience was hassle free. He gained a customer for life! More

Fred was extremely helpful, patient, friendly, and professional. He really worked to find exactly what we were looking for and kept us informed. He is knowledgeable and easy to work with. professional. He really worked to find exactly what we were looking for and kept us informed. He is knowledgeable and easy to work with. More

Great experience! Paul Thoman was attentive and very accommodating with our crazy schedule start to finish. Jennifer was also super helpful. We got a great deal on a Paul Thoman was attentive and very accommodating with our crazy schedule start to finish. Jennifer was also super helpful. We got a great deal on an essentially brand new Volvo. We couldn't be more pleased. We'll be back! More

Our experience was painless- not always the case. The people were great. We walked away very happy with our trade-in and our new Gladiator. The people were great. We walked away very happy with our trade-in and our new Gladiator. More

I was looking for a used Toyota 4Runner and found one in their inventory. I called and talked with Jennifer Crawford and saw the car that day. She was friendly, professional and a good listener! Great ex their inventory. I called and talked with Jennifer Crawford and saw the car that day. She was friendly, professional and a good listener! Great experience with financing. Clean showrooms and a 'no-pressure' atmosphere. I am very happy with the Dean Team and all of the extras they offer when you purchase from them. More

Worked with Jennifer Crawford to purchase a used Toyota 4Runner. She was friendly, professional and a good listener. Great experience with financing. Clean showrooms and a 'no-pressure' atmosphere. I am 4Runner. She was friendly, professional and a good listener. Great experience with financing. Clean showrooms and a 'no-pressure' atmosphere. I am very happy with the Dean Team and all of the extras they offer when you purchase from them. More

Courtney sold us a car with no spare tire, tire jack and lug wrench. Our tire popped a few miles after we left the dealer and that was when we found out of the scam, she said “welp you left the dealerships, lug wrench. Our tire popped a few miles after we left the dealer and that was when we found out of the scam, she said “welp you left the dealerships, not our fault”. To add the wheel wells were damaged and only revealed themselves after we drove off the lot. Predatory and unsafe business tactics, will never be coming back. More

Nice inventory, easy to work with and no hassles with financing. Definitely recommend to others. financing. Definitely recommend to others. More