Dean Team Volvo Cars of St. Louis

This is my second time buying a car here and both times it was a great experience. This one was a 2000 Volvo XC 60. Fred Williams in pre-owned cars helped work through the deal which went smoothly. When I it was a great experience. This one was a 2000 Volvo XC 60. Fred Williams in pre-owned cars helped work through the deal which went smoothly. When I came back the next day to deliver some paperwork, Grant Winnett showed us how all the features in the car worked and got us hooked up with Volvo On Call and Sirius radio transfer from my trade in. I've serviced cars there for about 6 years and never had a problem. My experience at Dean Team Volvo has been great! More

She was very nice to me and helped me out as much as she could. She was very honest about everything and told me what was good for me and what wasn’t. could. She was very honest about everything and told me what was good for me and what wasn’t. More

Everyone was very professional and extremely helpful. We are very pleased with this car buying experience. We are very pleased with this car buying experience. More

This is my 2nd purchase from Dean Team. Joe was AWESOME! He worked hard to help me. He kept his word with everything we discussed. I drove over 600 miles to get my new Volvo. Joe will the Joe was AWESOME! He worked hard to help me. He kept his word with everything we discussed. I drove over 600 miles to get my new Volvo. Joe will the one I go back to next time. More

As a dealer I buy multiple cars from many dealers across the US. Dean team and pinky have provided me with one of the best car buying experiences by far. Process is simple and straight to business the US. Dean team and pinky have provided me with one of the best car buying experiences by far. Process is simple and straight to business More

They suck. The xxxxxx lady in finance made jokes about repossession. Quote” What starts with R” Seriously, sort yourself out. The xxxxxx lady in finance made jokes about repossession. Quote” What starts with R” Seriously, sort yourself out. More

the kindest person , answered all the questions i had and helped make sure we knew everything we need to know about the vehicle helped make sure we knew everything we need to know about the vehicle More

I talked to Paul. But I am very disappointed in the treatment I received from him. He said he couldn’t give me a cash offer it would have to be a trade in! But did not But I am very disappointed in the treatment I received from him. He said he couldn’t give me a cash offer it would have to be a trade in! But did not want to tell me how much the trade in offer would be. He said he couldn’t give me near what i asked for and i kept asking how much would you give me and he just kept saying he couldn’t tell me! Once again I'm very disappointed with this gentleman. More

Doug was very helpful to me to begin with when I dropped my car off to be serviced. I received a loaner vehicle to use since I live an hour and a half away and that is the closest Volvo dealership to me. I my car off to be serviced. I received a loaner vehicle to use since I live an hour and a half away and that is the closest Volvo dealership to me. I used a loaner vehicle over the weekend and returned it the following Monday. When I picked up my vehicle, I noticed it wasn’t washed…which every other service appt I’ve had with them they washed it. Not only that you’re a Volvo dealership…that should be standard. Also noticed on the paperwork that my wiper blades weren’t changed after Doug called me specifically and told me that they were bad and needed to be changed. I gave him permission to do it and it wasn’t done. When I called and asked him about it I was told “I usually don’t do that…my bad. You can come back in and we’ll get that done for you.” I live an hour and a half away…the convenience of “coming back in” for wiper blades to be changed out wasn’t there when it should’ve just been done while you had it. Lastly, I left my garage door opener in the vehicle. When I returned the vehicle on Mon, it was right at closing time so by the time I thought about it on my way home, it was too late to call. I called the very next morning at opening time around 815a and talked to Doug. I asked him about it. He went and checked I was told “No it’s not in there. We don’t normally check the visors for things left behind. We rent these vehicles out all the time maybe it’ll turn up.” Took my name and number. No return call at all. Today I called back, almost a month later, and talked to Doug again. I am still met with a “no it’s not here.” The vehicle wasn’t even there for them to check again! So instead of him saying “the vehicle isn’t here, but we can check again when it is returned” he just said “no it’s not here.” He was rude on the phone and I feel like they haven’t looked in the vehicle to check for it since I called about it the first time. The customer service I received was definitely subpar and that is truly disheartening. More

I do not have enough nice things to say about Paul Thoman. He was very helpful and patient with me. He answered all my questions (which were many) during my car buying experience. I might add that t Thoman. He was very helpful and patient with me. He answered all my questions (which were many) during my car buying experience. I might add that time spanned many hours over the course of 2 days. He put all his attention to my requests and now I have an SUV (preowned) that I am so happy with. He also made sure it was in the best shape both mechanically and in appearance. I highly recommend Paul whether you are looking for beautiful new Volvo or a preowned vehicle. I know he will go the extra mile to find a vehicle you will be happy with. More