Dean Team Volvo Cars of St. Louis

Paul was a great salesperson. He was helpful and not overly aggressive. Our experience at Dean was top notch. He was helpful and not overly aggressive. Our experience at Dean was top notch. More

Paul was great he came with exactly with what I needed from the jump he was on it and had great customer service as well as Shelby they worked good together to get me what I needed!! I’m a happy customer from the jump he was on it and had great customer service as well as Shelby they worked good together to get me what I needed!! I’m a happy customer 5 Stars!! More

Paul was so great to work with! I can imagine that trying to go home with 2 cars could turn into a headache, but both Paul and the dealership truly made the experience painless - ev I can imagine that trying to go home with 2 cars could turn into a headache, but both Paul and the dealership truly made the experience painless - even with their system being down! 10/10 Definitely recommend More

I have regretted going here from the day I bought my car from them. I was lied to by the salesman, by the finance person, by the service tech and service manager on multiple occasions about serval things. from them. I was lied to by the salesman, by the finance person, by the service tech and service manager on multiple occasions about serval things. She said she wouldn’t run my credit since I had been pre approved by my bank and was just shopping around. I had a TON of inquiries immediately and felt very pressured into getting a car from her because there were so many inquiries. I told them I only had an allotted amount of time today and would return and they promised I would be out in plenty of time. I ended up over two hours late for work. I mentioned the wavy tint to the salesman and he says “it’s supposed be like that”. Guess what’s peeling all around? I should have trusted my gut because every step of the way has been a disaster. There are either some very shady business practices going on here or it’s where all of the incompetent people that were fired from other car dealers have collectively decided to work. My car was used, but a 35k purchase is not a small purchase for me. They treat you like you just made a $9.99 purchase, no big deal, get over it. Whenever I walk into the service shop no one has ever looked up or acknowledged our presence. BUT THIS….They tried to charge me $400 for diagnosing and replacing a battery was not bad that was “my responsibility” before they would do any of my warranty work. I knew the battery wasn’t bad, we tested it ourselves and also at Autozone, so we bought a new one and installed it ourselves just to get them to do the work, fully intending to return it to the store after the work was complete (because again, it was a good battery). They then cleared the warranty work. When it was finally done, I got a message that they had accidentally replaced my battery with their “premium” battery and my new cheap Walmart battery had been discarded! But how did they accidentally do it if they wouldn’t touch my alternator until the battery was replaced?! But don’t worry about it because their battery they’re giving me is a better battery. But now I don’t have mine to return? After a bunch of back and forth with the service manager, he finally agreed to give me the price of my battery off of the bill. My spouse also asked them to top off our tank for the inconvenience which they reluctantly did do. But then we got home….. and it was still our Walmart battery! So I don’t know if there is a battery missing from your inventory, but I don’t have it. Also fyi, I put my old “bad” battery back in that same day and have been driving on it since you replaced the alternator with no battery trouble…for two months. Another heads up, they sell you a warranty that only covers partial labor. The warranty covers $160 per labor hour but they charge more ($190 i think he said) and you have to get it fixed there. So even if you JUST spend 35k and they lied about what was wrong with it, you STILL HAVE TO PAY TO FIX IT! More

Paul was very knowledgeable about the cars I wanted to test drive. He helped me pay attention to things that I may not have thought to look at on my own. He listened to my needs, which ultimately led me t test drive. He helped me pay attention to things that I may not have thought to look at on my own. He listened to my needs, which ultimately led me to buying a car that I had not initially considered! Paul and Brian were both helpful and professional, and I would recommend to a friend, I love my new car! More

I had such a great experience at Dean Team! Paul helped me find the right vehicle for me that was in excellent condition at a great price. I would recommend them to anyone! Paul helped me find the right vehicle for me that was in excellent condition at a great price. I would recommend them to anyone! More

Matt and the team took excellent care of me and went the extra mile to make sure my needs were met. extra mile to make sure my needs were met. More

Terrible communication after deal went south Joe advised me we had no more reasons to communicate. Sales manager talks down to you! The only good person here is Brian. I would never recommend wasting your t me we had no more reasons to communicate. Sales manager talks down to you! The only good person here is Brian. I would never recommend wasting your time and getting under for trade and paying high for new car More

Having already known what I wanted when I came in, Matt helped make the purchasing process easy and painless. He even went above and beyond as to drive me home after learning the bank wouldn't be able to helped make the purchasing process easy and painless. He even went above and beyond as to drive me home after learning the bank wouldn't be able to process the payment until the next day! He is a knowledgeable, easy going gentleman, whom I would gladly buy a car from again in the future! The wonderful people in finance were also kind, and especially patient with my many redundant questions haha. More

I recently had the pleasure of purchasing a car from Volvo St. Louis, and I couldn't be happier with my experience. Paul, our salesman, was incredibly responsive and personable throughout the entire pro Volvo St. Louis, and I couldn't be happier with my experience. Paul, our salesman, was incredibly responsive and personable throughout the entire process. He made sure all of our questions were answered and went above and beyond to ensure we found the perfect vehicle for our needs. Shelby with the finance department also did a fantastic job, making the financing process smooth and stress-free. Their professionalism and efficiency were greatly appreciated. Overall, I highly recommend Volvo St. Louis and Paul for their exceptional service. We will definitely be returning for future purchases! More