Dean Team Volvo Cars of St. Louis

Great Experience! Pinky, Grant and the team were great. Easy to work with, never felt pressured and they answered all of my questions. Would recommend their team to an Pinky, Grant and the team were great. Easy to work with, never felt pressured and they answered all of my questions. Would recommend their team to anyone looking for a car. Thanks guys! More

Flexible for an Emissions Inspection I needed to get an emissions inspection, and they were accommodating and kind. I was told an hour wait for service, but it was less than that, and th I needed to get an emissions inspection, and they were accommodating and kind. I was told an hour wait for service, but it was less than that, and they had a fairly comfortable waiting area considering it is during a remodel of the building. More

Fantastic..... Stopped by on my lunch.... Saw a truck I liked... Kevin and Grant made it happen in a smooth transaction... Great guys... Excellent service..... I hi Stopped by on my lunch.... Saw a truck I liked... Kevin and Grant made it happen in a smooth transaction... Great guys... Excellent service..... I highly recommend them for a purchase More

First time Dean Team customer I found the exact G63 I was searching for on the website and immediately called to schedule a test drive. I met Pinky and after a 15 minute chat he t I found the exact G63 I was searching for on the website and immediately called to schedule a test drive. I met Pinky and after a 15 minute chat he tossed me the keys. It checked all the boxes so we started the negotiation. He was great to work with and very responsive. The deal was done in 10 minutes (mostly via text message!) and the follow up and follow through was perfect. He promised to keep in touch and has kept his word. Grant also made the paperwork simple and painless. When I took delivery I was in and out behind the wheel of my new car in under and hour. Dean Team is great, but Pinky and Grant are excellent. Thank you! More

One star is too high I found a used XC60 I was interested in and started an email communication with Alen Prohic. I asked for a trade in value for my existing XC60, sent p I found a used XC60 I was interested in and started an email communication with Alen Prohic. I asked for a trade in value for my existing XC60, sent photos and the VIN expecting to hear back and yet all I get is automated emails from this uncaring dealership saying “we haven’t heard from you in a while.” Does this place not have telephones? Are they not interested in customer service? Are they not interested in perhaps selling a car? Don’t waste your time with this group! More

Awesome car buying experience! I recently bought a car from this dealership and it's the best experience I've ever had buying a car. Everyone I encountered during my experience was I recently bought a car from this dealership and it's the best experience I've ever had buying a car. Everyone I encountered during my experience was friendly, helpful, and I never felt pressured. I got an awesome deal as well. Thanks Tom, Kevin, and Grant for a truly five star experience! More

Great experience super friendly salesteam The Dean Team made my experience very easy. Very friendly, helpful staff that answered any questions that I had. I highly recommend this dealership f The Dean Team made my experience very easy. Very friendly, helpful staff that answered any questions that I had. I highly recommend this dealership for any of your automotive needs! Go see them! More

A good team can’t be beat! Eddie, Kevin and Grant all did an outstanding job of listening, explaining and finding the right car for us. After sale questions were met with the s Eddie, Kevin and Grant all did an outstanding job of listening, explaining and finding the right car for us. After sale questions were met with the same level of interest in assuring customer satisfaction. More

Buying was pretty good, service not so much My purchase of a lightly pre-owned Volvo a little over a year ago was pretty good, mainly driven by a very nice inventory and very good fortune that t My purchase of a lightly pre-owned Volvo a little over a year ago was pretty good, mainly driven by a very nice inventory and very good fortune that this vehicle was there when I was ready to buy. The process itself - interacting with the sales people was OK - not impressive but no problems either. The pricing was competitive and the efficiency of moving through the sale process was acceptable in that it accomplished what I wanted in a timely manner. Upon notice by the vehicle that I needed service (oil, etc.) I took it to the dealer and had everything done, including a wheel alignment. I bought it with a around 15,000 miles and had added about 2000 in my first year. Interestingly, it needed four new tires. So, a vehicle with around 17,000 miles from new needed four new tires. But, it did need them, so I got 'em. I asked about a guarantee, expecting to get something on paper, but was merely told that it's 'the usual' and the service manager listed off a few details quickly and almost dismissively. But, I've bought tires before and knew what to expect, and had confidence that dealer's record system would have the information there, as well. At the end of August (the day before I am writing this review), the rear passenger went extremely low, and fortunately it had enough air that I could get to a service station and fill it up and see if it held. It seemed to initially, but I knew that didn't mean it wouldn't quickly go down, and the warning message was still on in the vehicle. This was a Friday, and I was pretty sure that this dealer's service department is not open on Saturdays. I've since noticed that on a few sites, including car 'partner' sites, service hours are shown as being open on Saturday, including on this very site. That is not accurate. But, my wife urged me to call to make sure. I called around 8:30 AM and got an automated answering system, directing calls about service to press '3'. I did that and it rang 4 times and immediately cut to a busy or disconnected signal. I tried again and got the same results. I called again a few minutes after 9:00 am and got to a live person. I asked if Service was open, with a brief explanation of the flat tire, and he assured me very confidently that Service is open and would take care of it. Great! I called AAA and got the tire filled up, drove the third-of-a-mile to the dealer, and found Service locked up tighter than... well, locked up tight. I called the exact same number I'd called before - still in my call list - got to a live person and asked him about Service hours on this day. He said, almost as if I should have known, as if it's a well-known fact, that, no, Service isn't open on Saturdays.I would have to wait until TUESDAY because of the Monday holiday. There was no way I was going to do that, so I drove the vehicle to another local service provider before the air leaked out again. So, I know I'll be paying for the repair. I don't know how much or if I would have paid anything at the Volvo dealer, given that guarantees often cover road hazard for the first few months or so. But, the biggest complaint of the list is that someone there today assured me that Service was open and would take care of the problem. The second person could not, of course, offer anything more than reluctant sympathy and an apology, and 'I don't know what I can do to help you.' One idea might have been to quickly find out if another Volvo dealer service department WAS open, and to get me a slot in their department today, with no expense to me. There's a way to 'help' me. Also, the communication system is terrible; nothing on the automated system tells the hours; the system disconnected from the Service Department connection every time. Their own website indicates open hours on Saturday, but it does not immediately show that Service is not open. But, as I said, I already thought that they are not open, so when someone there told me otherwise, I was VERY happy. It should not take so much navigation on the site or on the phone to get to information about Service Hours - and the phone system is just simply terrible. Again, it rings and then disconnects with no explanation. By the way, links on the website seem to not work or fail intermittently. I don't know if this Dealer will offer a better apology, if they will correct the problems with their website and communications system, and with training for the people who work there, including more information up front about warranties with the sale of four new tires. And, not having service hours on Saturdays is a curious, to put it mildly, business decision. Service interaction has been, up to today, OK, but this was extremely inconvenient, and the dealer needs to fix these problems. I won't say that I do not recommend this dealer's service center, but being aware of what to expect may make it less disappointing. More

Pleasant car buying experience. Thank you to The Dean Team for making ourbcar buying experience so pleasant. Joe Majda was a terrific salesman. He helped us find the car we wanted Thank you to The Dean Team for making ourbcar buying experience so pleasant. Joe Majda was a terrific salesman. He helped us find the car we wanted and was very patient and knowledgeable. What a nice guy! Eddie, the general manager, helped to seal the deal and we appreciate him working with us. He is a fair man and his honesty is an asset to the dealership. Grant Winnett, in finance, assisted us with the final closing. He was friendly and professional. Thank you, Jenny, for helping us with the license registration. More