Dean Team Volvo Cars of St. Louis - Service Center

This is my second car from Dean Team Volvo. Both experiences were smooth. I spent under 2 hours sitting in the dealership each time. It meant a lot to me that it wasn't an all day haggle filled pr experiences were smooth. I spent under 2 hours sitting in the dealership each time. It meant a lot to me that it wasn't an all day haggle filled process. Dean team service department and finance and insurance also played a huge part in my wonderful experience. I cannot thank Tom in service, Scott the GM and Fred Williams in sales enough. They helped me turn lemins into lemonade! I would certainly recommend Dean Team Volvo and the individuals named above. And I'd gladly do business with them again. I went in for service and exited with a new vehicle after factoring in the cost of repairs, knowing I wanted to trade it in this year. They just happened to have the exact vehicle I'd been shopping on their used lot. Clearly it was meant to be! More

Katie Murphy was the person i worked with and she was INCREDIBLY helpful. 10/10 would recommend this employee for anyone who visits this location!!! INCREDIBLY helpful. 10/10 would recommend this employee for anyone who visits this location!!! More

Katie is my go to for service, courteous, knowledgeable, friendly. I recommend everyone I know to go to her! friendly. I recommend everyone I know to go to her! More

Katie Murphy was outstanding. By far the nicest and most knowledgeable service advisor I've ever worked with knowledgeable service advisor I've ever worked with More

Always great service here! Katie always goes above and beyond! Since coming here, have recommended all my friends and family to take their vehicles here for service. beyond! Since coming here, have recommended all my friends and family to take their vehicles here for service. More

I was overall very pleased with the service. Polite and friendly staff. Quick turn around time. Very much enjoyed the upgraded loaner vehicle (made me want to upgrade!) However, I also think as a courtesy friendly staff. Quick turn around time. Very much enjoyed the upgraded loaner vehicle (made me want to upgrade!) However, I also think as a courtesy to customers, it would be nice to receive your car back cleaned and vacuumed. If I took the car to less prestigious shop, I would not have this expectation, but since I took it to be serviced at Volvo, I expect detailed service and amenities. Another small annoyance is that the second I drove my car off, the tire pressure was low. I understand that this could certainly be a coincidence, but I would also expect the cars tires to be automatically checked as a complimentary service. I had to stop to get the tire pressure adjusted, which I wouldn’t expect to have to do after just leaving the dealership service shop. As of family was preparing for a road trip to see family, it was a minor inconvenience to still need to tune up the car after leaving the shop. More

I had some difficult issues to fix on my car and Alen and the service techs did an excellent job of fixing every single one of them. Best service I've ever had at a dealership. the service techs did an excellent job of fixing every single one of them. Best service I've ever had at a dealership. More

Usually, my experience is terrible, and I dread dropping my car off for a couple reasons. 1) Loaners are usually outdated and never clean EVEN DURING A PANDEMIC! 2) Service guys are very rude! This time my car off for a couple reasons. 1) Loaners are usually outdated and never clean EVEN DURING A PANDEMIC! 2) Service guys are very rude! This time my experience was amazing and Katie in Brentwood Mo. service center made my experience so much better, and she was amazing to work with. More

My experience was unorganized and I left with my car in a worse condition than when I arrived. worse condition than when I arrived. More