Dean Team Volvo Cars of St. Louis - Service Center

The staff at the service desk ignored me they did not greet me once i drove my vehicle into the bay as instructed by one of them. However, i did receive great service by the cashier very friendly and greet me once i drove my vehicle into the bay as instructed by one of them. However, i did receive great service by the cashier very friendly and polite. The service staff should work on their disposition its very rude not to be greeted when entering. I had an appointment for Thursday so i put my vehicle in a space walked in and was never given an opportunity to explain that my appointment was for the next day before i was dismissed being told i needed bring my vehicle inside. Once inside i was there for approx 10 minutes or more without acknowledgement. Not a very welcoming atmosphere. More

Great working with Alen, he was very helpful in accommodating my service appointment, which bundled three specific requests into one. Very easy to work with. accommodating my service appointment, which bundled three specific requests into one. Very easy to work with. More

Wow. This is something I have never done before, write a review. There is always a first time. Alen in the service department could not have been any nicer and accommodating when I went in to get an addi review. There is always a first time. Alen in the service department could not have been any nicer and accommodating when I went in to get an additional Key Fob for my XC90. He made sure that my service was expedited and was attentive to my waiting time as well as update me as to when I would have my service completed. From Bob in the used cars who sold me the car, to Ray a new car sales person who was just plain friendly and asked how he could help, to the GM Scott and the Finance Director Grant, my experience was excellent. My experience at this dealership was far better than my experience at the other Volvo dealership in town. I guess I made the right choice coming to The Dean Team! JR More

I had a great experience with the Dean Team, Volvo. I was on a road trip with my current 2012 Volvo s60 , traveling from Virginia to Mt. Rushmore. I ran into car trouble about 12 hours in. Long story short, on a road trip with my current 2012 Volvo s60 , traveling from Virginia to Mt. Rushmore. I ran into car trouble about 12 hours in. Long story short, had to get towed to the nearest dealer, St. Louis, Dean Team. Had a great experience with the Volvo customer service line and tow truck company, getting me to the dealer. Turned out my car needed a new engine. Next thing I knew I was in the market for a car not wanting to replace the engine on my car with 104k on it at 6 years old. I love cars, so I had been prepping in my mind for awhile anyway. The Dean Team was nice since they had exotic cars as well as Volvos. I like cars like I said so I started with the exotics. Mind you this was on New Years Eve, and I was on a road trip, with no car. Fast forward about 12 test drives later, I had it narrowed down to maybe 3 cars. An Porsche, a Mercedes, a Volvo R type, all used. I was working with Ray in sales, who was truly AMAZING. I have had my fair share of experience with salesmen, being from Northern VA, just outside of DC. They are typically only there to make money. It wasn't like that with Ray, Did he have a job to do sure, but I didn't feel like he was looking out for his interest or his pay check. He was listening to what I was saying. Sure he knew I was going to buy a car, but he wasn't pushing his interest. He asked permission to give his opinion which I liked, he let me drive as many cars as I wanted as many times as I wanted. At one point he lined all 3 I was looking at up in row so I could look at them side by side and compare. I did end up goin with a new 2021 Volvo xc40, because the numbers made more sense for me and it better fit my needs overall. The last thing that really impressed me was I was there until about 8pm on New Years Eve, they closed I think at 5/6pm. Some of the other departments I worked with while professional I could tell they were ready for me to go home. Ray took the time to make sure I was sure, and even helped me transfer items from my old car to my new. As I mentioned I was on a cross country trip, so my car was full! Finally, after the car was sold, Ray reached out to me on several occasions to make sure I was doing okay with the car, and see if I had any questions. I did have questions that were not even for his department but he was able to help get me answers every step of the way. All in all if you get nothing else from my review, hear that I was very impressed with the level of customer service and frankly human compassion from the sales team and the Dean Team of Volvo. I really appreciated being able to talk to the actual mechanic (wish I remembered his name, he was great, very knowledgeable) that was working on my car, as that never happens back home. They treated me as if I was there family (even the I think he was the sales manager, whom I also do not remember his name, might have been Mark), and a human not a $ sign and a just another customer. If you are in driving distance, make the trip, you won't be sorry as this level of service is what you want when buying a car. Make sure to ask for Ray! More

Came in for a walk in air refill and michael topped off all my fluids super nice even on a Friday afternoon! What great service. all my fluids super nice even on a Friday afternoon! What great service. More

Doug is great! Always walks me through the maintenance that is needed for my car. Doug never tries to push unnecessary maintenance items like many other dealers try to do. that is needed for my car. Doug never tries to push unnecessary maintenance items like many other dealers try to do. More

Wonderful service-fast service very nice to deal with, First time there-Quality service-Mike Phelps was wonderful and helpful. The parts I needed were less than West Country Volvo-Call 314-644-9501 first a First time there-Quality service-Mike Phelps was wonderful and helpful. The parts I needed were less than West Country Volvo-Call 314-644-9501 first ask for Mike and you will not be surprised how wonderful they are but I would say they do better work and faster service then the other guy. Give them a chance you will not be sorry. I will only go there, J. Tacke More

Flexible for an Emissions Inspection I needed to get an emissions inspection, and they were accommodating and kind. I was told an hour wait for service, but it was less than that, and th I needed to get an emissions inspection, and they were accommodating and kind. I was told an hour wait for service, but it was less than that, and they had a fairly comfortable waiting area considering it is during a remodel of the building. More

Buying was pretty good, service not so much My purchase of a lightly pre-owned Volvo a little over a year ago was pretty good, mainly driven by a very nice inventory and very good fortune that t My purchase of a lightly pre-owned Volvo a little over a year ago was pretty good, mainly driven by a very nice inventory and very good fortune that this vehicle was there when I was ready to buy. The process itself - interacting with the sales people was OK - not impressive but no problems either. The pricing was competitive and the efficiency of moving through the sale process was acceptable in that it accomplished what I wanted in a timely manner. Upon notice by the vehicle that I needed service (oil, etc.) I took it to the dealer and had everything done, including a wheel alignment. I bought it with a around 15,000 miles and had added about 2000 in my first year. Interestingly, it needed four new tires. So, a vehicle with around 17,000 miles from new needed four new tires. But, it did need them, so I got 'em. I asked about a guarantee, expecting to get something on paper, but was merely told that it's 'the usual' and the service manager listed off a few details quickly and almost dismissively. But, I've bought tires before and knew what to expect, and had confidence that dealer's record system would have the information there, as well. At the end of August (the day before I am writing this review), the rear passenger went extremely low, and fortunately it had enough air that I could get to a service station and fill it up and see if it held. It seemed to initially, but I knew that didn't mean it wouldn't quickly go down, and the warning message was still on in the vehicle. This was a Friday, and I was pretty sure that this dealer's service department is not open on Saturdays. I've since noticed that on a few sites, including car 'partner' sites, service hours are shown as being open on Saturday, including on this very site. That is not accurate. But, my wife urged me to call to make sure. I called around 8:30 AM and got an automated answering system, directing calls about service to press '3'. I did that and it rang 4 times and immediately cut to a busy or disconnected signal. I tried again and got the same results. I called again a few minutes after 9:00 am and got to a live person. I asked if Service was open, with a brief explanation of the flat tire, and he assured me very confidently that Service is open and would take care of it. Great! I called AAA and got the tire filled up, drove the third-of-a-mile to the dealer, and found Service locked up tighter than... well, locked up tight. I called the exact same number I'd called before - still in my call list - got to a live person and asked him about Service hours on this day. He said, almost as if I should have known, as if it's a well-known fact, that, no, Service isn't open on Saturdays.I would have to wait until TUESDAY because of the Monday holiday. There was no way I was going to do that, so I drove the vehicle to another local service provider before the air leaked out again. So, I know I'll be paying for the repair. I don't know how much or if I would have paid anything at the Volvo dealer, given that guarantees often cover road hazard for the first few months or so. But, the biggest complaint of the list is that someone there today assured me that Service was open and would take care of the problem. The second person could not, of course, offer anything more than reluctant sympathy and an apology, and 'I don't know what I can do to help you.' One idea might have been to quickly find out if another Volvo dealer service department WAS open, and to get me a slot in their department today, with no expense to me. There's a way to 'help' me. Also, the communication system is terrible; nothing on the automated system tells the hours; the system disconnected from the Service Department connection every time. Their own website indicates open hours on Saturday, but it does not immediately show that Service is not open. But, as I said, I already thought that they are not open, so when someone there told me otherwise, I was VERY happy. It should not take so much navigation on the site or on the phone to get to information about Service Hours - and the phone system is just simply terrible. Again, it rings and then disconnects with no explanation. By the way, links on the website seem to not work or fail intermittently. I don't know if this Dealer will offer a better apology, if they will correct the problems with their website and communications system, and with training for the people who work there, including more information up front about warranties with the sale of four new tires. And, not having service hours on Saturdays is a curious, to put it mildly, business decision. Service interaction has been, up to today, OK, but this was extremely inconvenient, and the dealer needs to fix these problems. I won't say that I do not recommend this dealer's service center, but being aware of what to expect may make it less disappointing. More

Great Alen did a great job he was so profesional helpful and kind from buying new volvo last year until ours first service.See you againe. Alen did a great job he was so profesional helpful and kind from buying new volvo last year until ours first service.See you againe. More