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Del Toyota - Service Center

Thorndale, PA

4.4
1,625 Reviews

1,625 Reviews of Del Toyota - Service Center

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June 29, 2025

Your service department seems to run rather well. Personable employees! I have a complaint/question though. I purchased 4 new tires recently - buy 3-4th is free (from you) and I know at least one of More

by CHICBOWLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz (don't know her last name)
Jun 30, 2025 -

Del Toyota responded

Thank you for your kind words about our service team — we really appreciate it! Regarding your tire question, yes, you absolutely could have kept the tire as an extra. I’ll have someone check to see if it’s still here. If we’re able to locate it, we’ll reach out to you. It’s possible it may have already been scrapped, but we’ll do our best to find it. Thanks again for reaching out! Sincerely, Del Toyota Team

June 28, 2025

The second salesperson didn't know much about the car. The next day she forgot the car I looked at. She didn't reply to my last email. The first one I spoke to gave me flase information multiple times. I More

by tpingue
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
.hhhhhhhhh
Jun 28, 2025 -

Del Toyota responded

Thank you for sharing your experience. We understand your concerns regarding the communication during your sales and service interactions. At Del Toyota, we aim to provide clear guidance and a supportive environment for all customers. Your feedback is appreciated and will be shared with our team for internal review. If you’d like to discuss your visit further, please feel free to reach out directly. Your satisfaction is important to us. Sincerely, Del Toyota Team

June 24, 2025

Excellent service and very honest and punctual. Will buy a car there again one day. More

by KBERK3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2025 -

Del Toyota responded

Thank you for your wonderful review! We're thrilled to hear that you received excellent service and that our honesty and punctuality made a positive impression. We look forward to assisting you again at Del Toyota when you're ready to buy your next car. We appreciate your support! Sincerely, Del Toyota Team

June 24, 2025

Very thorough with care of my car for inspection and oil change! Would definitely recommend for servicing More

by Big E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2025 -

Del Toyota responded

Thank you for your wonderful review! We appreciate your feedback on the thorough care we provided during your car's inspection and oil change. At Del Toyota, we strive to ensure our customers receive the best service possible. We look forward to assisting you again in the future! Sincerely, Del Toyota Team

June 22, 2025

We were impressed with their extreme professionalism. The dealership kept us informed about the issues with our car and repaired it quickly. More

by LINAL4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2025 -

Del Toyota responded

Thank you for your wonderful review! We're thrilled to hear that you were impressed with the professionalism at Del Toyota and that we could keep you informed throughout the repair process. Your satisfaction is our priority, and we appreciate your trust in us. We look forward to seeing you again for any future needs! Sincerely, Del Toyota Team

June 20, 2025

This dealership was very helpful and thoughtful with our last experience. My husband was heading to the hospital. I was provided a ride home after drop off, and able to leave the car overnight after the c More

by BBB3737
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan and service department workers
Jun 21, 2025 -

Del Toyota responded

Thank you for sharing your positive experience with us! We're glad to hear that Del Toyota could provide helpful service during such a stressful time. It’s our priority to assist our customers in any way we can. We appreciate your kind words and hope to see you again soon! Sincerely, Del Toyota Team

June 19, 2025

In all the years I have had my car serviced, this is the first time I noticed that they didn't rotate the tires, they didn't put in coolant, brake fluid, or windshield washer fluid. More

by drasilvia77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

Del Toyota responded

Thank you for sharing your feedback with us. We understand your concerns regarding the service provided for your vehicle at Del Toyota. It’s important to us that our customers receive comprehensive care, including thorough fluid checks and tire rotations. We appreciate your input and encourage you to contact us directly so we can discuss your experience and reinforce our commitment to high service standards. Sincerely, Del Toyota Team

June 19, 2025

The service was not good. They did not put in coolant, brake fluid, or windshield washer fluid. They also did not rotate the tires. I attach a video as evidence. More

by drasilvia77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

Del Toyota responded

Thank you for bringing this to our attention. We acknowledge your input and understand your concerns regarding the service you received at Del Toyota. It's important to us that our customers leave satisfied with their experience. Please reach out to us directly so we can discuss your experience further. Your satisfaction is our priority. Sincerely, Del Toyota Team

June 17, 2025

A few days after my car was in Del Toyota for service it had an issue and I needed to get the car towed. We went to our hometown local shop as it was closest to where the car broken down. It was shared that More

by Kennethhild
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark in service department.
Jun 18, 2025 -

Del Toyota responded

Thank you for taking the time to share your experience. I’m very sorry to hear that things didn’t go as expected, and I understand how frustrating that must have been. I’ve attempted to reach you by phone and left messages on all three numbers we have on file, as well as a voicemail shortly after the issue occurred. I’d really appreciate the opportunity to connect and discuss this further with you directly. At Del Toyota, we care deeply about our customers and are always looking for ways to improve. Please don’t hesitate to reach out — we’d value the chance to speak with you. — Matt Johnson, Del Toyota

June 16, 2025

I always get great customer service at Del Toyota Detailed notes for suggested or needed service is a must for the busy working person and the email reminders are also great at reminding me i need More

by melpay80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel tracey
Jun 16, 2025 -

Del Toyota responded

Thank you for your wonderful review! We're thrilled to hear that you consistently receive great customer service at Del Toyota. We understand how important it is to stay on top of service needs, and we're glad our detailed notes and email reminders are helpful for your busy schedule. We look forward to seeing you again for your next service appointment! Sincerely, Del Toyota Team

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