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Del Toyota - Service Center

Thorndale, PA

4.4
1,603 Reviews
Call Service Center (610) 383-6200

1,603 Reviews of Del Toyota - Service Center

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May 19, 2025

Every time I go there I always have a great service special with Karen Dell Toya have great customer service More

by Wcamacho15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Juarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2025 -

Del Toyota responded

Thank you for your review! We're happy to know that you consistently receive great service at Del Toyota, especially with Karen. Your satisfaction is our priority, and we appreciate you sharing your experience. We look forward to seeing you again soon! Sincerely, Del Toyota Team

May 15, 2025

The dealer couldn’t resolve my problem - I asked for escalation to the Toyota software engineering team and they said “we’re not allowed to contact them.” More

by FHAEUSEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2025 -

Del Toyota responded

Thank you for your feedback. We understand how frustrating it can be when a concern isn’t easily resolved, and we appreciate the opportunity to clarify. You requested to speak directly with Toyota’s software engineering team, and we explained that this is not something customers or dealerships are permitted to do. Toyota engineers do not take direct calls or requests. Instead, we must follow established diagnostic and support procedures. In this case, we have followed those procedures; however, since we were unable to verify or duplicate the concern, the issue could not be escalated further to engineering. That said, we did escalate your concern through the appropriate internal channels, involving both Toyota’s Technical Support team and our Toyota Field Technician. We also offered the option to contact Toyota Customer Relations directly at (800) 331-4331 if you would like to provide additional feedback or request further review. We remain committed to supporting you and will continue to assist in any way we can within the structure Toyota has in place. Sincerely, Del Toyota Team

May 12, 2025

Everything was done well and efficiently I trust Del to keep my car running safely More

by Alan.Freyer
Recommend Dealer
Yes
Employees Worked With
Idr
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May 13, 2025 -

Del Toyota responded

Thank you for your wonderful review, Alan! We're glad to hear that everything was done well and efficiently for you. Your trust in Del Toyota means a lot to us, and we're committed to keeping your car running safely. We look forward to seeing you again for your future needs! Sincerely, Del Toyota Team

May 11, 2025

I have no problem with service. I think the sales department could do a better job More

by leogood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2025 -

Del Toyota responded

Thank you for sharing your feedback with us. We are glad to hear that you are satisfied with our service, but we appreciate your input regarding the sales department. We strive for continuous improvement at Del Toyota, and your comments help us achieve that. If you have any specific suggestions or experiences you'd like to discuss, please don't hesitate to reach out. We value your insights! Sincerely, Del Toyota Team

May 11, 2025

The best service and friendly atmosphere and knowledgeable. Super service. I would like to see this team again. More

by 1542DLAV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 11, 2025 -

Del Toyota responded

Thank you for your wonderful review! We're thrilled to hear that you enjoyed the service and atmosphere at Del Toyota. Our team looks forward to serving you again in the future. Don't hesitate to reach out if you need anything! Sincerely, Del Toyota Team

May 08, 2025

Advisor was very helpful in figuring out the issue and resolved it. Also resolved the recall issue for battery. More

by SJARECHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2025 -

Del Toyota responded

Thank you for your review! We're glad that our advisor was helpful in figuring out the issue and resolving your battery recall. At Del Toyota, we strive to provide excellent service to all our customers. We look forward to assisting you again in the future! Sincerely, Del Toyota Team

May 07, 2025

It was nice that I got to talk directly with the mechanic and discuss issues/solutions. Other personnel were nice and helpful too. More

by Chswisler
Recommend Dealer
Yes
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May 07, 2025 -

Del Toyota responded

Thank you for your wonderful review! We're thrilled to hear that you had the opportunity to speak directly with the mechanic and that our team at Del Toyota was nice and helpful. Your satisfaction is our priority, and we appreciate your feedback. We look forward to assisting you again soon! Sincerely, Del Toyota Team

May 03, 2025

State inspection. Loved the video of the underside of my car! Great communication much appreciated More

by MINERG
Recommend Dealer
Yes
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May 03, 2025 -

Del Toyota responded

Thank you for your wonderful review! We're thrilled to hear that you enjoyed the video of your car's underside and appreciated our communication during your state inspection. At Del Toyota, we strive to provide excellent service, and your feedback means a lot to us. We look forward to seeing you again soon! Sincerely, Del Toyota Team

May 03, 2025

Outstanding service! The team at Del Toyota is professional, friendly, and truly dedicated to quality. From start to finish, my experience was seamless, with knowledgeabl More

by wjk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2025 -

Del Toyota responded

Thank you for your wonderful feedback! We're thrilled to hear that you had an outstanding experience with the team at Del Toyota. Our goal is to provide professional and friendly service, and it's great to know that our staff made a positive impression. We truly appreciate your recommendation and look forward to seeing you again! Sincerely, Del Toyota Team

April 28, 2025

Matt Johnson service manager took tremendous care of us and was responsive to our needs More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2025 -

Del Toyota responded

Thank you for your kind words! We’re thrilled to hear that Matt, our service manager, took wonderful care of you and was attentive to your needs. We strive to provide excellent service at Del Toyota, and your feedback helps us continue to improve. We look forward to seeing you again! Sincerely, Del Toyota Team

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