Matt Johnson
Matt Johnson at Del Toyota

Matt Johnson

Service Manager

Del Toyota

2945 E Lincoln Hwy
Thorndale, PA 19372

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4.5
321 Reviews
4.5

321 Reviews

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321 Reviews of Matt Johnson

April 10, 2026

Dealership Rating
Employee Rating

Del Toyota provides excellent sales and service. Thank you for for dedication to team work and excellent service. More

by SDM1621
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Krause

Apr 11, 2026

Del Toyota responded

Thank you for your kind words! We truly appreciate your feedback about our sales and service at Del Toyota. It’s wonderful to hear that our dedication to teamwork and service shines through. We look forward to seeing you again soon! Sincerely, Del Toyota Team

April 06, 2026

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Fantastic customer service, prompt & courteous. I was taken back on time and and the service was fast. I was given an update as soon as my vehicle was ready More

by junadcolon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 07, 2026

Del Toyota responded

Thank you for your kind words, Juna! We truly appreciate your positive feedback about your experience at Del Toyota. It's great to hear that our team provided you with fantastic customer service and timely updates. We look forward to seeing you again for your future service needs! Sincerely, Del Toyota Team

April 04, 2026

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Excellent customer service and communication. Worked me into their schedule on my day off short notice. More

by charlene080656
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 05, 2026

Del Toyota responded

Thank you for your review, Charlene! We appreciate your kind words about our customer service and communication. It’s great to hear that we could accommodate you on short notice. We look forward to seeing you again at Del Toyota! Sincerely, Del Toyota Team

April 01, 2026

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Well, they made me feel stupid for the fourth time telling me that my Rav4 has no problem, when it has several problems. When I reverse, it makes noise when moving the left or right guide and the ABS More

by BOYERIVONNE73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 02, 2026

Del Toyota responded

We’re sorry you feel this way, as that is never our intention. Your concerns were taken seriously, and the vehicle was driven by our technician, shop foreman, and Service Director, but we were unable to duplicate the condition. We also invited you to test drive the vehicle with our foreman; however, that visit did not go as intended, as you were understandably frustrated and the driving became aggressive to the point our foreman exited the vehicle for safety. We are willing to continue assisting you and want to address your concerns, but ask that future visits remain safe and respectful so we can properly evaluate the vehicle. Please reach out to coordinate another visit. Sincerely, Del Toyota Team

Apr 02, 2026

Del Toyota responded

We’re sorry you feel this way, as that is never our intention. Your concerns were taken seriously, and the vehicle was driven by our technician, shop foreman, and Service Director, but we were unable to duplicate the condition. We also invited you to test drive the vehicle with our foreman; however, that visit did not go as intended, as you were understandably frustrated and the driving became aggressive to the point our foreman exited the vehicle for safety. We are willing to continue assisting you and want to address your concerns, but ask that future visits remain safe and respectful so we can properly evaluate the vehicle. Please reach out to coordinate another visit. Sincerely, Del Toyota Team

Apr 02, 2026

BOYERIVONNE73 responded

And i encourage your team to do there job and fix the issues that has been addressed over and over for the fourth time with no progress while i am driving 2024 that makes noises like an old 70s listen to the customers and do your job plain and simple my friend

March 31, 2026

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Staff is consistent with giving me excellent service. Courtius, receptive, and professional from the person who greets me to the end of my service. More

by lorraine
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Mar 31, 2026

Del Toyota responded

Thank you for your wonderful review, Lorraine! We’re thrilled to hear that you consistently receive excellent service at Del Toyota. Our team takes pride in being courteous, receptive, and professional throughout your experience. We appreciate your kind words and look forward to serving you again in the future! Sincerely, Del Toyota Team

March 28, 2026

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They were unclear about the loan—and, above all, about the interest rate—leaving me feeling completely scammed. Whenever I asked to see different vans, they always came up with an excuse, and whenever I a More

by IVERNOMAR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: ALEXANDER CONA

Mar 29, 2026

Del Toyota responded

Thank you for sharing your experience, Iver. We understand that the loan process and vehicle condition left you feeling frustrated. At Del Toyota, we aim to provide clear information on financing and ensure vehicles are properly prepared for delivery. Your feedback helps us review how we communicate loan details and inspect vehicles before purchase. Please feel free to reach out to us directly if you’d like to discuss this further. We are committed to supporting customers with accurate information and thorough service. Sincerely, Del Toyota Team

March 27, 2026

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Employee Rating

Good in service. Labour charge is more for changing bulbs.. If labour charge is less for small items then it will be a good service center in my point of view. More

by bsenthilraja
Recommend Dealer
Yes
Mar 28, 2026

Del Toyota responded

Thank you for your feedback, Senthilraja! Your comments about our service and labor charges are greatly appreciated, and your perspective will help us continue improving at Del Toyota. If you have any further questions or concerns, please don’t hesitate to reach out. We look forward to welcoming you back soon! Sincerely, Del Toyota Team

March 09, 2026

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scheduling is difficult as I scheduled online and then received an appointment call. Also unsure about what the service is meant to entail. More

by WILLIAM.J.SIMMLER-JR
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Mar 09, 2026

Del Toyota responded

Thank you for your feedback, William. We understand that scheduling can sometimes be challenging, and we appreciate you bringing this to our attention. Our team strives to provide clear information about our services at Del Toyota, and we encourage you to contact us directly so we can discuss your concerns further. Your experience is important to us, and we are here to help. Sincerely, Del Toyota Team

March 07, 2026

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Employee Rating

Es muy bueno siento confianza de todo siempre confiaré gracias por dar un excelente servicio More

by jarageovanny57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 08, 2026

Del Toyota responded

¡Muchas gracias por tu reseña, Geovanny! Nos complace saber que te sentiste seguro y satisfecho con el servicio que recibiste en Del Toyota. Agradecemos tu confianza y esperamos volver a atenderte pronto. ¡Gracias por elegirnos! Atentamente, Del Toyota Team

February 26, 2026

Dealership Rating
Employee Rating

A good experience all services were performed as requested done in a timely manner, no pressure to complete extra repairs that will need to be done. More

by pmccardell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 27, 2026

Del Toyota responded

Thank you for your positive feedback! We're happy to hear you had a good experience at Del Toyota and that our team provided timely service without any pressure. We appreciate you taking the time to share your thoughts and look forward to seeing you again for your future service needs. Sincerely, Del Toyota Team

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