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Del Toyota - Service Center

Thorndale, PA

4.4
1,617 Reviews

1,617 Reviews of Del Toyota - Service Center

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January 15, 2019

Not satisfied looks like they don’t care . Tech had no knowl On my vehicle oil was leaking from deferential del told me to put new deferential I went to to get second opinion from another dealer they replaced th More

by J
Customer Service
Recommend Dealer
No
Employees Worked With
Mike Naegele
Jan 17, 2019 -

Del Toyota responded

That is not the kind of experience we seek to provide. Please call us when you can so we can address this together. Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 13, 2019

Very good service and on time for work completed the work was done in the time frame promised. I would recommend to anyone who has a Toyota More

by DSR19371
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Tran, Mike Naegele
Jan 13, 2019 -

Del Toyota responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 11, 2019

Happy withe service Efficient, courteous, and expert service. Diagnosed engine starting battery that giving us trouble, and replaced it. This dealership is a bit out of More

by LEODADONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
My apologies - am bad at remembering names..., Mike Naegele
Jan 13, 2019 -

Del Toyota responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 11, 2019

Great service experience We recently moved to Chester County. I have a 2016 Rav 4 Hybrid that needed inspection & 30,000 mile service & a brake noise to be fixed that my old More

by KW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Soloman
Jan 13, 2019 -

Del Toyota responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 06, 2019

maintenance check Making an appointment was quick and convenient times were available. Maintenance check was done in the time proposed and explanations if findings and More

by RNORTON2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerald
Jan 06, 2019 -

Del Toyota responded

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 02, 2019

Installation of trailer hitch Dealership keep us informed of the progress of the installation of our trailer hitch since it was talking longer than expected. We were delighted tha More

by SUENJACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark in service department
Jan 02, 2019 -

Del Toyota responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 01, 2019

Friendly employees Jack Fitzpatrick in the service department was a great help. He was very friendly and knowledgeable. I would definitely recommend this service depart More

by HFITZP99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Fitzpatrick
Jan 02, 2019 -

Del Toyota responded

Thank you for taking the time to write this review. We are pleased to hear that Jack was able to provide an efficient and overall positive experience. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

December 28, 2018

Excellent Jack provides prompt, courteous, friendly, patient, and excellent service without fail every single time. I will always recommend Del Toyota for servi More

by assistant1
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jack
Dec 30, 2018 -

Del Toyota responded

Thank you for taking the time to write this review. We are pleased to hear that Jack was able to provide an efficient and overall positive experience. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

December 27, 2018

10,000 mile service Service center was engaging, but the trip did take a while- almost 1:45 minutes. Understandably, on a rainy Friday @3:00 and I was 5 minutes late. More

by TDOUGHERTY2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Dec 27, 2018 -

Del Toyota responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

December 26, 2018

Always fast always reasonable Fast service always reasonable Always willing to work with your schedule Very nice billing and payment staff as well Overpriced charge to repla More

by GREGORY.MAZZONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Dec 26, 2018 -

Del Toyota responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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