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Del Toyota - Service Center

Thorndale, PA

4.4
1,596 Reviews

1,596 Reviews of Del Toyota - Service Center

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May 27, 2018

Been coming for years! Service team wonderful. Patient, flexible, and get work done in time frame given. Always willing to answer questions. Receptionists friendly. I plan More

by ssw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Jul 12, 2018 -

Del Toyota responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

May 26, 2018

Pricey Staff unfriendly, I have purchased a lot of cars from Del Toyota. Will not be back. Never receive any coupons in the mail. Services prices high. More

by ASBELLICO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t know who I dealt with
May 30, 2018 -

Del Toyota responded

I am sorry to hear about your experience with us. I would like to speak with you about the details of your frustration. Please reach out to me directly at your earliest convenience. Thank you! Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

May 26, 2018

Excellent A+. Could not ask for better service. Drove my car into the service area and taken care of immediately. Went to service desk and was serviced immed More

by RKWSR2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Demsky, Mike Naegele
Jul 12, 2018 -

Del Toyota responded

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

May 25, 2018

Excellent service My service experience is always excellent. The Del Toyota team is very professional, friendly, and prompt. I highly recommend Toyota and this service More

by MCZYZEWSKI04
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Jul 12, 2018 -

Del Toyota responded

We are so glad we could take care of all of your needs! Thank you for giving this feedback; we will be sure to share it with the team! Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

May 23, 2018

Service excellence I recently purchased a 17 tacoma from Al and a 10 rav4 from Martin in a pinch. Both were amazing and very quick and helpful. Returning for service a More

by BERGEN.MEREDITH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin C. Fusselman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Bomberger , Al Demsky
Jul 12, 2018 -

Del Toyota responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

May 23, 2018

Great Service, always professional and timely I’ve bought 3 Cars from Del Toyota, their service department is the best. All work needed is explained to you and you decide whether to have it done a More

by llljay12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Tran, Tyree "Majik" Allison, Mike Naegele
Jul 12, 2018 -

Del Toyota responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

May 22, 2018

Another satisfying service experience! Earlier this week I took my 2013 Highlander Hybrid to Del for it’s 75000 mile service, as I have done on 5000 mile intervals since purchasing it new i More

by clayburke58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Heinze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Dyson. *****
Jul 12, 2018 -

Del Toyota responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there's any other automotive need we can assist you with, please don't hesitate to call us or stop by. Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

May 22, 2018

Great Service Great service from Pat. Added a needed additional service when I arrived. It was done quickly. Friendly service. Several services scheduled. Will sche More

by LBRADLEY5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat from Service. Efficient woman that finalized my bill.
Jul 12, 2018 -

Del Toyota responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there's any other automotive need we can assist you with, please don't hesitate to call us or stop by. Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

May 21, 2018

Quick, easy professional Great place to do business, would absolutely recommend others to Del Toyota. Sales representative was informative and well educated about the vehicles More

by KORILAMB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyree "Majik" Allison, Mike Naegele
Jul 12, 2018 -

Del Toyota responded

Thank you so much for your feedback it means a lot! We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with the staff. Please let us know if we can ever help you in the future. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

May 19, 2018

As always we were pleased with Del's service. I was pleasantly greeted as I arrived early yesterday in the bay. Jack helped me as I registered and Pat from service thoroughly explained the findin More

by PATNDAVE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack and Pat in Service Dept. Don't know name of man who got the car in the bay area., Don Romanek
Jul 12, 2018 -

Del Toyota responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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