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Del Toyota - Service Center

Thorndale, PA

4.4
1,629 Reviews

1,629 Reviews of Del Toyota - Service Center

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December 28, 2021

I liked the cleanliness of the service center and was delighted with the professionalism of the staff. More

by jpapadia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Wagner
Dec 30, 2021 -

Del Toyota responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

December 22, 2021

Left service center w/o inspection tags. Had to go back and spend 4 hours waiting for Inspection Tags. More

by GREENEBRIANJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave Wagner
Dec 22, 2021 -

Del Toyota responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact us at your earliest convenience so we can discuss this further. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

December 20, 2021

The service person quoted a price for oil change, inspection and emissions. Well got there to pick an the cashier said $146. That was $95 more. Very disappointed an furious with the entire process More

by Robin Barnes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave Wagner
Dec 21, 2021 -

Del Toyota responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

December 18, 2021

Del Toyota Service is the best I have experienced. Very helpful and trustworthy and easy to book an appointment when you need it! More

by TGF308
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amr Rizk, Dave Wagner
Dec 21, 2021 -

Del Toyota responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience! If there is anything else we can do for you, please feel free to give us a call. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

December 17, 2021

Service. People were attentive. Also I was able to use my coupons. Keep the shuttle also. More

by NO-REPLY-NHIRJNV1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Castellanos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Tran, Dave Wagner
Dec 21, 2021 -

Del Toyota responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! Please feel free to contact us if you have any questions! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

December 17, 2021

I totally trust Del for service and vehicle repair. Excellent customer service and honest pricing. I’ve been a customer since 2008 and have only good things to say about the Del team. Prompt scheduling More

by MicheleB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Pinkerton
Dec 21, 2021 -

Del Toyota responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

December 17, 2021

I received fast responses when I called and they returned my call after I left the message. More

by FROJANA
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jerry
Dec 21, 2021 -

Del Toyota responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

December 16, 2021

I had to come back bc something was set wrong. Should have gotten a coupon, or something. Everyone friendly. More

by qodolphins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave Wagner
Dec 16, 2021 -

Del Toyota responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

December 16, 2021

I was treated with care and explained in detail what they did clearly confirmed procedures More

by MARION.PEDRICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Wagner
Dec 20, 2021 -

Del Toyota responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

December 16, 2021

Love Del Toyota service department. My service writer, Shawn Krause deserves a big raise. I recommend everyone ask for Shawn Krause. I’ll never take my Camry anywhere else More

by Gomey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Krause
Dec 20, 2021 -

Del Toyota responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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